Senior Scheduling & Account Manager – Vehicle Testing

Government Recruitment Service; Wakefield; On-site; GBP 40,000 - 50,000; Full time

Job summary

A UK government agency based in Wakefield is seeking a senior user/owner for strategic projects related to vehicle testing services. The ideal candidate will lead frontline teams, build strong relationships with customers and industry partners, and implement improvements based on data insights. They will also handle reporting, manage service delivery standards, and engage with various stakeholders to resolve complex issues. This position offers flexible working, generous annual leave, and a substantial pension contribution.

Benefits

Employer pension contribution of 28.97%

25 days annual leave, increasing with service

Flexible working options for work-life balance

Qualifications

• Experience in delivering change and engaging teams.
• Ability to interpret monitoring information and industry trends.
• Strong relationship-building skills with stakeholders.

Responsibilities

• Lead frontline teams and manage service delivery quality.
• Provide insight to senior stakeholders on customer satisfaction.
• Develop collaborative relationships with operational teams.

Skills

Effective communication

Report writing

Stakeholder engagement

Data analysis

Job description

A UK government agency based in Wakefield is seeking a senior user/owner for strategic projects related to vehicle testing services. The ideal candidate will lead frontline teams, build strong relationships with customers and industry partners, and implement improvements based on data insights. They will also handle reporting, manage service delivery standards, and engage with various stakeholders to resolve complex issues. This position offers flexible working, generous annual leave, and a substantial pension contribution.