Senior Scheduler

Pure Human Resources Ltd; Greater London; On-site; GBP 29,000 - 35,000; Full time

Job summary

A recruitment partner in security services is seeking a Senior Scheduler in Edmonton, London. This role is crucial for the efficient deployment of engineers, ensuring service standards and customer satisfaction. Key responsibilities include workforce scheduling, managing daily queries, and producing performance reports. The ideal candidate has previous experience in coordination or service operations, excellent communication skills, and an analytical mindset. A competitive salary up to £35,000 per annum is offered along with a company pension scheme and additional benefits.

Benefits

Company pension scheme

20 days annual leave

Free on-site parking

Opportunities for business improvements

Qualifications

• Previous experience in scheduling or workforce coordination is essential.
• Strong organizational skills to balance multiple priorities.
• Confident communication and customer service skills.

Responsibilities

• Lead workforce scheduling and planning to ensure efficient resource use.
• Manage all scheduling queries and daily coordination.
• Produce performance reports and track operational KPIs.

Skills

Workforce coordination

Organizational skills

Excellent communication

Analytical mindset

Proactive approach

Tools

Scheduling software

Job description

Overview

Senior Scheduler

Edmonton, London N9

Full time, permanent

Salary : Up to 35k DOE

Security Systems and Fire Safety for Businesses

With over 30 years of industry experience,

Lee Fire & Security

provides comprehensive fire protection, CCTV, and security systems across London and the Home Counties. Renowned for their technical expertise and exceptional customer service, they deliver fully compliant, high-quality solutions to commercial, residential, and public sector clients.

They are now seeking a proactive and detail-oriented

Senior Scheduler

to join their Operations team. This is a key role ensuring engineers are efficiently deployed, service standards are met, and customers receive a seamless experience.

Senior Scheduler, the role

• Lead workforce scheduling and planning to ensure efficient use of engineer resources and adherence to SLAs
• Act as the main point of contact for scheduling queries, managing all daily coordination and incoming calls
• Issue and close maintenance and installation calls accurately, validating all engineer reports
• Analyse workload data, forecast demand, and implement proactive scheduling solutions to enhance performance
• Liaise with Operations, clients, and field teams to resolve issues and manage competing priorities
• Produce performance reports and track key operational KPIs
• Support the transition to a new job management system, ensuring accuracy and efficiency
• Identify potential cross-selling or upselling opportunities during client interactions
• Manage and reduce return visits through proactive collaboration with other departments

Senior Scheduler, the person

• Previous experience in scheduling, workforce coordination, or service operations (ideally within fire and security or a similar field service environment)
• Strong organisational skills with the ability to balance multiple priorities under pressure
• Excellent communication and customer service skills, confident liaising with engineers and clients
• Analytical mindset with experience using scheduling or job management software
• Proactive and solutions-focused approach, with strong attention to detail
• Team player with a commitment to service quality and operational excellence

Senior Scheduler, the benefits

• Competitive salary up to £35,000 per annum
• Company pension scheme
• 20 days annual leave
• Free on-site parking
• Friendly, professional team culture
• Opportunities to contribute to ongoing business improvements

Pure Human Resources Limited works in partnership with Lee Security in providing recruitment support. No applications from agencies please.

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