Senior Sales - Plumbing and Heating

Stark Group; Luton; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading retail company in Luton seeks a Customer Service Professional who excels in providing outstanding customer experiences. You'll be responsible for ensuring customer satisfaction, monitoring team performance, and collaborating with others to enhance processes. Candidates should demonstrate enthusiasm, integrity, and a team spirit. This role offers a competitive salary and diverse benefits including career growth, training opportunities, and a hybrid working model.

Benefits

Competitive salary

Staff discount

Life assurance

34 days of holiday

Professional development programs

Flexible working hours

Qualifications

• High levels of customer satisfaction with returning customers.
• Enthusiasm and passion for service.
• Strong integrity and respect for workplace ethics.
• Ability to work collaboratively in teams.
• Dedication to producing top-notch results.

Responsibilities

• Acknowledge every customer and assess their needs.
• Monitor team metrics and performance.
• Address customer queries effectively.
• Collaborate with departments to improve processes.
• Support business initiatives to increase sales.

Skills

Customer Service

Teamwork

Positivity

Integrity

Job description

Responsibilities

• Acknowledge every customer, assess their needs and wow them with quick and efficient service.
• Monitor team metrics and performance to ensure targets are met and operational goals are achieved.
• Address customer queries effectively, ensuring timely and satisfactory resolutions.
• Collaborate with other departments to streamline processes and improve communication.
• Understand our approach to pricing and be able to communicate credible prices.
• Support business initiatives to increase sales, margin & service as required.
• Maintain a positive and motivating work environment, fostering teamwork and collaboration among team members.

What We're Looking For

• Customer Service - High levels of customer satisfaction with frequently returning customers and growing live accounts
• Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.
• Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics
• Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.
• Pride - You take pride in your work and are dedicated to producing top-notch results.

Benefits

• We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays).
• Quality - We're unwavering in our commitment to providing outstanding products and service that exceed our customers' expectations.
• Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.
• Professional Development - We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.
• Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks!
• Work-Life Balance - We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm.