Senior Sales (Keyholder)

Reiss Limited; United Kingdom; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading luxury retailer is seeking a Senior Sales Associate (Keyholder) to join their team in the UK. This role involves supervising staff, delivering exceptional customer service, and driving sales while maintaining a high standard in the store environment. The ideal candidate will have significant customer-facing experience in a premium setting, with a strong ability to coach and inspire others. Benefits include a substantial employee discount, business wear allowance, and various bonus schemes.

Benefits

Business wear allowance

Employee discount up to 75%

Sales and service bonus scheme

Refer a friend bonus scheme

Long Service bonus scheme

Contributory pension scheme

Structured training and development programs

Employee Assistance Programmes

25 days of holiday

Qualifications

• Previous experience of supervising a team is essential.
• Strong background in a customer facing role within a premium or luxury environment.
• Ability to guide and coach others when necessary.
• Flexibility to adapt to changing priorities and circumstances.
• Excellent communication and interpersonal skills are required.
• Strong organizational and decision-making skills are needed.
• Ability to excel under pressure in a retail environment.

Responsibilities

• Deliver a premium customer service experience that exceeds expectations.
• Act as a role model, inspiring and guiding the team.
• Drive sales by monitoring KPIs and leading by example.
• Work with store leadership to implement business plans.
• Provide in-depth knowledge of the brand and products.
• Engage in store operations and support the management team.

Skills

Supervising a team

Customer service

Coaching

Flexibility

Communication

Organizational skills

Decision-making

Ability to work under pressure

Job description

Why choose Reiss?

With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established.

Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.

For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.

What’s the role about?

Join our dynamic Retail team as a Senior Sales Associate (Keyholder). In this pivotal new role, you’ll support the management team, ensuring team members are motivated to achieve targets and maintain a safe, efficient store environment.

Who you are

• Previous experience of supervising a team

• Strong background in a customer facing role ideally within a premium or luxury environment

• Ability to guide and coach others

• Flexibility and ability to adapt to changing priorities

• Ability to work in a fast-paced retail environment

• Have excellent communication and interpersonal skills

• Have excellent organisational and decision-making skills

• Excels under pressure

What you’ll be doing

• Delivering a premium, genuine and tailored customer service experience which exceeds our customers’ expectations

• You act as a role model; inspiring and guiding your team with dedication, integrity and genuine warmth

• Drive sales by monitoring the team’s KPIs and leading by example with exceptional service

• Work with the store leadership team to ensure clarity of business plan is cascaded throughout the team

• Providing an in depth knowledge of our brand and our products to our customers and your team

• Actively engage and undertake duties that supports the store operations

• Delivering team briefs and contribute to team meetings

• Supporting the store management in assisting with team development

What we’ll do for you

• Business wear allowance

• Employee discount up to 75%

• Sales and service bonus scheme

• Refer a friend bonus scheme

• Long Service bonus scheme

• Contributory pension scheme

• Structured training and development programs

• Employee Assistance Programmes: Retail Trust and Life Works

• 25 days of holiday

• And many more

If you want to start your story at Reiss as our Sales Manager, don’t miss out - apply now!

#WeAreReiss

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you