Senior Sales Assistant: Lead, Upsell & Service Excellence

Scotmid Food; Helensburgh; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading multi-product retailer in Helensburgh is seeking a Senior Sales Assistant to join their team. This role involves delivering exceptional customer service, motivating the sales team, and managing store operations. Ideal candidates will have retail experience and a strong commitment to customer satisfaction. The position offers competitive hourly rates, training opportunities, and a pathway to retail management, making it an excellent career move in customer-focused environments.

Benefits

Competitive hourly rates

Opportunities for development

Team-oriented environment

Qualifications

• Previous retail or supervisory experience preferred.
• Ability to drive sales and maintain excellent customer service standards.
• Willingness to undergo basic retail training.

Responsibilities

• Deliver customer service standards and manage queues.
• Resolve customer queries and complaints.
• Provide product knowledge to teams for upselling.
• Allocate duties and ensure work standards are met.
• Secure high-value stock and manage keys.

Skills

Customer service excellence

Retail sales experience

Team motivation

Complaint resolution

Job description

A leading multi-product retailer in Helensburgh is seeking a Senior Sales Assistant to join their team. This role involves delivering exceptional customer service, motivating the sales team, and managing store operations. Ideal candidates will have retail experience and a strong commitment to customer satisfaction. The position offers competitive hourly rates, training opportunities, and a pathway to retail management, making it an excellent career move in customer-focused environments.