Senior SaaS Customer Success Lead — Growth & Renewals

Searchspring; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A forward-thinking technology firm in Greater London is seeking a Senior Customer Success Manager to drive customer success and retention for enterprise customers. The role involves developing strategic account plans, nurturing client relationships, and providing training to enable customers to maximize the product's value. Ideal candidates will have a minimum of one year in a similar role, strong SaaS knowledge, and excellent communication skills. The position offers a competitive salary, flexible working, and numerous benefits.

Benefits

Competitive salary and bonus scheme

25 days' holiday per year

Company pension scheme

Vitality Healthcare

Flexible working options

Qualifications

• A minimum of 1 year of experience in a Senior Customer Success Manager role.
• Proven track record in managing enterprise customer accounts.
• Strong understanding of SaaS products.

Responsibilities

• Nurture relationships with assigned accounts.
• Develop customer success strategies to ensure successful product adoption.
• Monitor key performance indicators to track customer metrics.

Skills

Customer success best practices

Data analysis

Relationship-building

Problem-solving

Organizational skills

Education

Relevant Bachelor's degree

Tools

Data analytics tools

Project management platforms

Job description

A forward-thinking technology firm in Greater London is seeking a Senior Customer Success Manager to drive customer success and retention for enterprise customers. The role involves developing strategic account plans, nurturing client relationships, and providing training to enable customers to maximize the product's value. Ideal candidates will have a minimum of one year in a similar role, strong SaaS knowledge, and excellent communication skills. The position offers a competitive salary, flexible working, and numerous benefits.