Senior Resident Liaison Lead – Community Engagement

United Infrastructure; Tonbridge and Malling; On-site; GBP 80,000 - 100,000; Full time

Job summary

A growing infrastructure firm in the UK is seeking a Senior Resident Liaison Officer to enhance customer engagement and satisfaction on critical projects. This role entails managing a liaison team, communicating with residents about works, and providing excellent aftercare. Ideal candidates will have experience in community engagement and be resilient under pressure. A valid driver's license and vehicle are required. The position offers a competitive salary and benefits package, along with opportunities for career growth.

Benefits

Competitive salary and benefits package

Opportunities for career progression

Qualifications

• Experience in a Contractor or client-side resident liaison/community engagement role.
• Proficiency in handling difficult situations with discretion and respect.
• Possess a valid driver's license and access to a vehicle.

Responsibilities

• Act as a point of contact for customers and manage resident liaison team.
• Ensure effective communication of works processes and updates to residents.
• Coordinate handover of keys to site teams and provide aftercare support.

Skills

Excellent communication skills

Collaboration with stakeholders

Resilience under pressure

Job description

A growing infrastructure firm in the UK is seeking a Senior Resident Liaison Officer to enhance customer engagement and satisfaction on critical projects. This role entails managing a liaison team, communicating with residents about works, and providing excellent aftercare. Ideal candidates will have experience in community engagement and be resilient under pressure. A valid driver's license and vehicle are required. The position offers a competitive salary and benefits package, along with opportunities for career growth.