Senior Research Manager

JR United Kingdom; Metropolitan Borough of Solihull; Hybrid; GBP 46,000 - 55,000; Full time

Job summary

A well-established financial services provider in England is seeking a strategic Insight role to understand customer behaviors and support marketing teams. The role offers flexibility with 2 days in the Solihull office and a salary of up to £55,000 plus performance bonuses. Ideal candidates will have experience in consumer research and communication skills.

Benefits

Performance bonus

Opportunity to shape a new role

Flexible work schedule

Qualifications

• Strong grasp of consumer behaviour and segmentation techniques.
• Experience commissioning and running qualitative and quantitative research.
• Strong communication and stakeholder management skills.

Responsibilities

• Build a comprehensive understanding of customer behaviours and needs.
• Design and commission qualitative and quantitative research projects.
• Identify knowledge gaps in customer data and generate actionable insight.

Skills

Consumer behavior understanding

Qualitative and quantitative research

Excel for data analysis

Stakeholder management

Job description

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Location: Solihull (2 days per week in office)

Salary: Up to £55,000 + 1% performance bonus (recent payouts £1,700–£3,000)

The Company

We’re partnered with a well-established UK financial services provider that’s investing heavily in customer-centric strategy. The business has a strong reputation for sustainability, specialist services, and long-term growth. It’s an exciting time to join as they shift towards a more insight-led approach to marketing and proposition development.

The Role

This newly created position sits within the Group Marketing function and reports into the Head of Insight. You’ll play a key role in developing a consistent and commercial understanding of the business's customer base, to support brand, digital, and proposition teams. This is a strategic, insight-led role focused on driving customer-first decision making across the organisation.

Key Responsibilities

• - Build a comprehensive understanding of customer behaviours, needs, and segments.

• - Prioritise insight work based on commercial value and strategic goals.

• - Design and commission qualitative and quantitative research projects.

• - Identify knowledge gaps in customer data and generate actionable insight.

• - Develop personas, customer journeys, and insight-led narratives.

• - Deliver findings through engaging formats – presentations, decks, short videos, etc.

• - Maintain competitor and market intelligence.

• - Manage research agency relationships and insight project delivery.

• - Work cross-functionally with analytics, brand, content, product, and media teams.

Skills & Experience

• - Strong grasp of consumer behaviour and segmentation techniques.

• - Experience commissioning and running qualitative and quantitative research.

• - Familiarity with tools like Excel for basic data analysis and trend tracking.

• - Strong communication and stakeholder management skills.

• - Ability to align insight with commercial and strategic goals.

• - Client-side experience preferred; financial services background a bonus but not essential.

• - 1% annual profit-sharing bonus (recently paid £1,700–£3,000)

• - 2 days per week in Solihull office (flexible, usually Tues/Weds)

• - Opportunity to shape a newly created role

• - High visibility across brand, digital, and marketing functions

• - Autonomy and support to build insight capability from the ground up

How to Apply

Interested? Send your CV to Mohammed Buhariwala at Harnham via the Apply link on this page.

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