Senior Renewals Manager

Onfido Ltd (UK); Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading identity-centric security company in Greater London is seeking a Senior Renewal Manager to oversee customer renewal cycles. This role demands 5+ years of relevant experience, strong negotiation skills, and collaboration across teams. The successful candidate will be instrumental in securing renewals and maximizing customer value. Join a dynamic team committed to innovation and growth in a hybrid work environment.

Qualifications

• 5+ years of renewals management or customer-focused account management experience.
• Solid understanding of Identity Verification and Enterprise SaaS applications.
• Proven track record of quota attainment and goal achievement.

Responsibilities

• Own the Renewal Cycle and drive all aspects of customer renewals.
• Negotiate renewal contracts with key decision-makers.
• Partner with internal teams to ensure successful renewals.

Skills

Renewals management

Sales

Customer success

Account management

Communication

Tools

Salesforce CRM

Job description

Join us at Entrust

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Get to Know Us

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting‑edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

The Opportunity

Senior Renewal Managers are key members of the Customer Success organization and core to the retention strategy here at Onfido. This is a highly visible and high‑impact role where you will be instrumental in securing the long‑term success of our strategic customer base.

As a Senior Renewal Manager, you will focus on named and strategic accounts within a specific Geo. You’ll be the primary commercial owner of the renewal cycle, engaging directly with customers to discuss options, address concerns, and negotiate terms and pricing. This role requires exceptional collaboration across Sales, Customer Success, Legal, and Finance teams to ensure seamless, on‑time renewals and maximum customer lifetime value.

Work Model : Hybrid

This is a hybrid role that requires you to be in our London office 3 days per week.

What You’ll Do: Core Responsibilities

• Own the Renewal Cycle: Plan, drive, and lead all commercial aspects associated with a portfolio of customer renewals, ensuring successful and on‑time execution.
• Negotiate and Administer: Engage directly with key decision‑makers to negotiate and administer renewal contracts (in partnership with Legal, Finance, and Deal Desk) that align with both customer and Onfido goals.
• Strategic Partnerships: Closely partner with Customer Success, Sales, and other internal teams to champion the customer and ensure a successful renewal cycle.
• Forecasting & Reporting: Maintain and report an accurate rolling 180‑day forecast of renewals within your territory, utilizing the Command of the Message framework to qualify and disposition opportunities, and meet or exceed your renewal quota.
• Drive Growth: Actively discover and identify upsell/cross‑sell opportunities upon contract renewal to maximize customer growth and uncover roadblocks to ensure continued partnerships.
• Process Excellence: Apply the Onfido renewal engagement playbook to cultivate customer retention, uphold current and accurate documentation in Salesforce CRM, and interpret/re‑state contractual obligations when necessary.

What You’ll Bring: Basic Qualifications

• Experience: 5+ years of renewals management, sales, customer success, or customer‑focused account management experience, preferably within an Enterprise SaaS organization.
• Industry Knowledge: Solid understanding of Identity Verification, Enterprise SaaS applications, or Enterprise Technology Services.
• Proven Success: A consistent track record of quota attainment and achievement of personal and team goals.
• Process Creation: Proven success in creating new processes and frameworks in a fast‑paced, evolving environment.
• Communication: Strong oral and written English communication skills.

Ready to be a core driver of our retention strategy? Apply today to join the Onfido team!

Career Growth

Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning‑forward initiatives and exciting challenges, your growth is our priority.

Flexibility

Life is all about balance. Whether you’re remote, hybrid, or on‑site, we offer flexible options that fit your lifestyle.

Collaboration

Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.

We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.

Ready to Make an Impact?

If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.

Apply today!

Entrust is an EEO / AA / Disabled / Veterans Employer

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

Recruiter: James Beck