Senior Remote Diagnostic Support Technician

ECU Testing Careers; Heanor; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading automotive diagnostics company is seeking a Master Diagnostic Support Technician to provide remote technical assistance to trade garages across the UK. The role involves diagnosing vehicle faults and guiding repairs based on technical data. Candidates should have strong automotive diagnostic skills and experience in technical support, along with excellent problem-solving abilities. This phone-based role allows you to leverage your expertise in an effective team environment.

Qualifications

• Experience as a Master Technician or in a technical support role.
• Strong understanding of vehicle diagnostic processes.
• Ability to interpret fault codes and live diagnostic data.

Responsibilities

• Provide professional remote technical support to trade garages and workshop technicians.
• Diagnose complex vehicle faults using structured questioning, data interpretation, and technical reasoning.

Skills

Automotive diagnostics

Technical support

Problem-solving skills

Job description

A leading automotive diagnostics company is seeking a Master Diagnostic Support Technician to provide remote technical assistance to trade garages across the UK. The role involves diagnosing vehicle faults and guiding repairs based on technical data. Candidates should have strong automotive diagnostic skills and experience in technical support, along with excellent problem-solving abilities. This phone-based role allows you to leverage your expertise in an effective team environment.