Senior Registry Retention Specialist

QA Ltd; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading education institution in London or Birmingham is seeking a Senior Registry Retention Specialist. The role involves managing student queries, coordinating retention activities, and analyzing data to support student success. Ideal candidates are adaptable with excellent communication skills and some experience in student administration. This position is hybrid, offering flexibility in the working environment.

Qualifications

• Experience working with external partners and managing complex workloads.

Responsibilities

• Coordinating administrative activities aligned with retention strategy.
• Managing the Registry Retention mailbox and handling queries.
• Tracking and managing referrals to student support services.
• Supporting development and implementation of processes.
• Monitoring 'at risk' students and ensuring interventions.
• Analysing student data to identify trends.

Skills

Excellent communication and interpersonal skills

Strong organisational and problem-solving abilities

High attention to detail and data accuracy

Adaptable and proactive in a fast-paced environment

Experience in student administration

Data analysis and reporting experience

Intermediate Excel and Microsoft Office skills

Job description

Overview

Senior Registry Retention Specialist, London or Birmingham | QA Higher Education | Hybrid

Responsibilities

• Coordinating administrative activities aligned with QAHE's retention strategy.
• Managing the Registry Retention mailbox and handling student queries.
• Tracking and managing referrals to student support services.
• Supporting the development and implementation of new processes and systems.
• Monitoring 'at risk' students and ensuring appropriate interventions.
• Analysing student data to identify trends and support decision-making.
• Providing admin support for retention-related pilots and initiatives.
• Partnering with various student support teams to create the best experience.

About You

• Excellent communication and interpersonal skills
• Strong organisational and problem-solving abilities
• High attention to detail and data accuracy
• Adaptable and proactive in a fast-paced environment
• Experience in student administration would be beneficial
• Experience working with external partners and managing complex workloads
• Data analysis and reporting experience
• Intermediate Excel and Microsoft Office skills

Why QAHE?

At QAHE, we're shaping the next generation of technologists, leaders, and innovators. We believe in powering potential-for our learners and our people.

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