Senior Recreation Assistant - Full Time - Ringwood Health & Leisure

Freedom Leisure; Ringwood; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading charitable leisure trust in Ringwood is seeking a Senior Recreation Assistant to support Duty Managers and enhance customer experiences. You will assist in running the facility and ensuring safety for all users. The ideal candidate should possess strong interpersonal skills, a passion for the leisure industry, and be adaptable. Full training will be provided, along with a comprehensive benefits package including a staff benefit scheme and discounted memberships.

Benefits

Staff benefit scheme

Discounted Staff membership

Incremental holidays

Employee Assistance Programme

Company pension

Financial advice

Cycle-to-work scheme

Fully funded training

Qualifications

• Ability to relate to customers of all ages and abilities.
• Demonstrated passion and energy for the leisure industry.
• Flexible and adaptable with a team-oriented approach.

Responsibilities

• Assist Duty Managers in running the facility effectively.
• Carry out front-line building management tasks.
• Engage actively with customers and provide a first-class experience.

Skills

Interpersonal skills

Team-oriented approach

Flexibility and adaptability

Customer engagement

Passion for leisure industry

Education

NPLQ qualification or equivalent

Job description

Join the Energy at Freedom Leisure – Do Good Feel Good!

At Freedom Leisure, we’re all about positive vibes, great people and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools - but at the heart of it all, it’s our people who make the difference.

As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone - because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile - every single day. We create spaces where people feel at home, supported, and inspired.

If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.

We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive - because when our team reflects the communities we serve, we all grow stronger together.

In the role as a Senior Recreation Assistant, you will hold an important position supporting Duty Managers and helping to run the facility. You will be assisting in providing a safe, enjoyable environment for our customers and clients and helping to ensure their return visits. Complementing the Operational Team, your role will include front‑line building management, ensuring the effective delivery of the daily activity programme and supervising and working alongside the Recreation Assistant team.

You will also be carrying out a wide variety of duties which include equipment set‑ups, function rigs and de‑rigs and actively engaging with our customers, contractors, colleagues and hirers to provide a first‑class experience.

A full training programme will be provided and for those that want to go further, we will work with you to develop a career path with us.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: 37 hours a week, Monday - Sunday (rota basis)

• An ability and understanding of how to relate to customers of all ages and abilities and also to all levels of staff
• Well developed interpersonal skills
• Team orientated approach, able to work across organisation boundaries and demonstrate interest and be supportive of the work of staff and colleagues
• To be able to work flexibly and understand instructions from managers
• Demonstrated passion and energy for the leisure industry
• Flexible and adaptable
• NPLQ qualification or equivalent - training can be provided for suitable candidates

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e‑vouchers, gift cards, days out, leisure activities and your day to day spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax‑efficient schemes (salaried staff only)
• All this as well as fully funded training and career progression opportunities in a team working environment

Closing date: 28th November 2025

Salary: up to £24,134 per annum