Senior Reconciliation and Data Officer

Croydon Council; Croydon; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A local government authority in Croydon is looking for a Senior Data Reconciliation Officer to support Adult Social Care. This role involves leading the data accuracy and quality for timely payments, supervising staff, and problem-solving. Candidates should have strong experience in Adult Social Care environments and be detail-oriented. The position includes opportunities for professional growth and excellent benefits. Flexibility in working arrangements is also supported.

Benefits

Excellent benefits package

Flexible working arrangements

Supportive team environment

Qualifications

• Experience in Adult Social Care, brokerage or financial data environments required.
• High attention to detail and problem-solving skills essential.
• Knowledge of social care systems needed for this role.

Responsibilities

• Lead on reconciliation and validation of care and financial data.
• Provide guidance and support to officers in the team.
• Oversee data entry and quality assurance.

Skills

Strong experience in Adult Social Care

Attention to detail

Knowledge of social care systems

Experience managing or supervising staff

Organisational skills

Communication skills

Proactive approach

Tools

Swift

AIS

financial modules

Job description

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Job Description

Our Placements and Brokerage Service plays a vital role in supporting Adult Social Care by securing high-quality, cost-effective and timely placements and packages of care for older people, adults with disabilities and young adults within transition services.

We are looking for an ambitious, analytical and detail-focused individual to join our Data Reconciliation Team as a Senior Data Reconciliation Officer. This is an exciting opportunity for someone who enjoys problem-solving, fact-finding and improving data quality within a fast-paced, high-impact service.

You will ensure the accuracy, quality and integrity of care and financial data, enabling timely payments to providers and supporting robust financial and commissioning decisions across Adult Social Care.

Key Responsibilities

• Lead on the reconciliation, validation and maintenance of care and financial data to ensure accurate payments and charging
• Provide expert guidance and day-to-day support to Brokerage Support and Data Reconciliation Officers
• Deputise for the Brokerage Support Team Manager when required
• Oversee data entry and quality assurance across care management and financial systems
• Monitor and resolve discrepancies relating to commissioned services and provider payments
• Support performance reporting, dashboards and management information
• Liaise with social workers, care managers, finance teams, providers and health professionals to resolve complex queries
• Line manage and support staff through supervision, appraisals and development activity

About You

You will bring:

• Strong experience working within Adult Social Care, brokerage, commissioning or financial data environments
• Excellent attention to detail with the ability to investigate, analyse and resolve complex data issues
• Knowledge of social care systems such as Swift / AIS / financial modules
• Experience managing or supervising staff and supporting performance and development
• Strong organisational skills with the ability to prioritise competing demands
• Confident communication skills and the ability to work collaboratively with internal and external stakeholders
• A proactive and solution-focused approach to service improvement

Why Join Us?

• Play a critical role in supporting frontline Adult Social Care services
• Join a knowledgeable, supportive and professional team
• Gain valuable leadership and system-level experience within a complex service
• Access Croydon Council's excellent benefits package and flexible working arrangements

Link to the full job description can be found here

About Us

Croydon Council's priorities

The Council balances its books, listens to residents, and delivers good sustainable services

• Get a grip on the finances and make the council financially sustainable
• Become a council which listens to, respects and works in partnership with Croydon's diverse communities and businesses
• Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
• Ensure good governance is embedded and adopt best practice
• Develop our workforce to deliver in a manner that respects the diversity of our communities

Key business plan outcomes:

• Croydon is a place of opportunity for business, earning and learning
• Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
• Croydon is a cleaner, safer and healthier place, a borough we're proud to call home
• People can lead healthier and independent lives for longer
• Croydon Council's new ways of working

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
The Successful candidate will be subject to a DBS check, if the role requires one.