Senior Receptionist and Administrator (Homeless health)

Oxford Health NHS Trust; Oxford; On-site; GBP 22,000 - 27,000; Full time

Job summary

A healthcare provider in Oxford is looking for a Senior Receptionist and Administrator to make a meaningful impact on the lives of vulnerable individuals experiencing homelessness. This role involves providing front of house support, managing patient referrals, and performing general office duties within a compassionate environment. Candidates should possess strong communication skills, experience in a relevant setting, and a focus on confidentiality. The position offers a chance to work in a dynamic team, ensuring all patients receive high-quality care.

Benefits

27 days annual leave, plus bank holidays

NHS Discount

Cycle to work scheme

Employee Assistance Programme

Career progression opportunities

Qualifications

• Proven experience of working in a receptionist and/or office environment.
• Experience of dealing with challenging behaviors related to mental health and substance issues.
• Ability to work well in a team and with the public.

Responsibilities

• Handle incoming calls courteously, providing excellent communication.
• Perform general office duties including managing post and confidentiality.
• Coordinate patient referrals and appointments using the eReferral Service.
• Assist with emergency systems like panic alarms and fire systems.

Skills

Communication skills

Empathy

Organizational skills

Confidentiality

Education

Good general level of education (minimum GCSE Grade or equivalent 5-9)

Higher education (A Level or RSA NVQ Level II standard)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

EMIS

Docman Clinical Systems

Job description

Senior Receptionist and Administrator (Homeless health)

Located in the heart of Oxford City, this role offers a unique opportunity to make a real difference.

While it may not be a glamorous position, it is deeply rewarding and provides the chance to contribute to helping Oxford's most vulnerable and challenging members of the public. Based at Luther Street Medical Centre, a dedicated GP practice supporting people experiencing homelessness, we are looking for someone who can be the welcoming face of our unique service.

As our Senior Administrator and Receptionist, you will play a key role in delivering high quality, front of house support while completing administrative responsibilities. This role requires empathy, emotional resilience, and a calm, professional manner. You will help ensure our patients and staff receive a safe, efficient and supportive service, making a real difference every day.

Main duties of the job

• Receive calls courteously: Handle incoming calls to the Trust in a polite and helpful manner, ensuring excellent communication skills and compassionate assertiveness, especially when dealing with distressed callers
• Perform general office duties: Respond to email and phone enquiries, take and record messages accurately, and follow Trust procedures and protocols
• Manage post and maintain confidentiality: Oversee incoming and outgoing post, including signing and recording mail, medication, and other supplies, while ensuring the confidentiality and security of patient data and staff information
• Coordinate patient referrals and appointments: Liaise with clinical staff to manage and book patient referral appointments using the eReferral Service, and process requests for repeat prescriptions
• Assist with emergency systems: Support the operation of emergency systems such as bleeps, panic alarms, pagers, and fire systems

The ability to travel independently between sites within the Trust is essential for this role.

About us

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"

Our values are:"Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists may apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Job responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.

Person Specification

Qualifications - Academic/Skills/Professional

• Good general level of education (minimum GCSE Grade or equivalent 5-9
• Higher education (i.e. A Level and or RSA NVQ Level II standard) or equivalent.

Knowledge & Experience

• Proven experience of working in a receptionist and or office environment
• Experience of using office computer programmes including Word, Excel and Outlook
• Experience of working in a Team
• Ability to deal with the public in a polite and professional manner
• Experience of working with patients with mental health and drug and alcohol problems leading to challenging behaviour
• Knowledge of EMIS and Docman Clinical Systems
• Previous experience in a GP practice or healthcare setting

Job Related Aptitude and Skills

• Understanding of the need for confidentiality
• Customer focused approach

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.