Senior Receptionist

HCA Healthcare UK; Ruislip; On-site; GBP 29,000 - 33,000; Full time

Job summary

A leading healthcare organization in London seeks a professional Senior Receptionist for a prestigious front-of-house role. You will welcome clients, manage operations, and provide exceptional service in a fast-paced environment. Candidates should have 2+ years of reception experience and exemplary communication skills. Benefits include private healthcare insurance, pension contributions, and 25 days holiday. This role is ideal for someone looking to grow within a supportive healthcare team.

Benefits

25 days holiday plus bank holidays

Private Healthcare Insurance

Private pension contribution

Season Ticket Loan

Group Life Assurance from day one

Critical illness cover

Enhanced Maternity and Paternity pay

Corporate staff discounts

Qualifications

• 2+ years of Receptionist or Front of House experience.
• Exceptional communication skills in a professional setting.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Welcome and assist clients and visitors with professionalism.
• Manage front-of-house operations effectively.
• Issue and explain client paperwork accurately.
• Maintain high standards of presentation and safety.

Skills

Customer service skills

Communication skills

Administrative skills

Microsoft Office proficiency

Job description

Senior Receptionist - Primary Care (Mat Cover Fixed Term Contract)

Contract Type: Fixed Term (1 Year)

Location: London – New Broad Street (near Liverpool Street Station)

Salary: £29037 – £32,250 (DOE) + Benefits, including Private Medical Insurance.

Hours: 40 per week

Schedule: Monday to Friday, 7:30am - 4:30pm, 8:00am - 5:00pm, 8:30am- 5:30pm, 9:15 - 6:30pm. (No weekends)

About HCA UK Corporate Healthcare:

HCA Healthcare UK is renowned for delivering first-class private hospital care and for its expertise in managing complex medical cases. Beyond our hospitals, we are also a well-established, nationwide leader in Primary Care and Corporate Healthcare services, bringing high-quality, personalised care directly into the workplace.

Our clinical and non-clinical teams are embedded within some of the UK’s most prestigious organisations, including global banks, insurers, and professional services firms. This ensures their employees have seamless access to exceptional healthcare support, tailored to the demands of their professional environments.

The Opportunity:

We are looking for a Corporate Receptionist to join our team at a Primary Care Head office in Liverpool St. This is a prestigious front-of-house role where you’ll be the first point of contact for employees and visitors — providing a warm, professional, and efficient service that reflects both HCA’s and our client’s standards of excellence.

You’ll play an important role in creating a welcoming environment and delivering a smooth, high-quality experience for every patient and visitor.

Key Responsibilities:

• Welcome and assist clients and visitors with professionalism, warmth, and discretion.
• Manage front-of-house operations, including telephone and email enquiries.
• Issue and explain client paperwork, ensuring accuracy and efficiency.
• Support a seamless journey by communicating clearly and anticipating needs.
• Maintain high standards of presentation, safety, and confidentiality at all times.
• Work independently and confidently in a professional, fast-paced setting.

About You:

• Previous Receptionist or Front of House experience (2+ years) essential.
• Exceptional customer service and communication skills, both face-to-face and via phone/email.
• Strong administrative and organisational abilities.
• Confident working autonomously in a professional corporate environment.
• Proficient in Microsoft Office and general IT systems.
• Healthcare or corporate front-of-house experience is desirable but not essential.
• A polished, approachable, and adaptable manner — always representing HCA’s values of care, integrity, excellence, and teamwork.

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

We believe that by caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Senior Receptionist you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers

Diversity and Inclusion:

Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

Interviews will commence the 2nd Week of January.