Senior Project Manager - Medical Communications

VML; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading global healthcare agency is seeking a Senior Project Manager to join their growing team in London. This role requires a minimum of 5 years of project management experience in a creative agency, focusing on delivering integrated projects across the medical communications sector. The successful candidate will manage multiple accounts, enhance processes, and mentor colleagues in a hybrid work environment, with an average of four days in the office. Excellent problem-solving and organizational skills are essential.

Qualifications

• 5+ years of project management experience in a creative agency.
• Experience in Events / Booth / Symposia delivery & management.
• Knowledge & deep interest in AI tools/agents are essential.

Responsibilities

• Structure and manage integrated projects including estimating and resource planning.
• Monitor deadlines and manage multiple projects and accounts to ensure tasks stay on schedule.
• Mentor and coach agency colleagues on best practice project management principles.

Skills

Collaboration

Problem-solving

Organisational skills

Analytical skills

Education

Project Management Qualification

Tools

Project Management Tools

Job description

Who We Are

At VML, Human First is our guiding creative philosophy: we create value for people first, knowing this drives authentic and sustainable brand impact. We are a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

We connect Brand Experience, Customer Experience, and Commerce to craft unified, emotionally resonant consumer journeys.

Our 26,000 people across 50-plus markets are the heart of our company. Their perspectives, local expertise, and cultural insights drive creativity and innovation, making talent our most critical competitive advantage.

VML Health is a leading global healthcare agency that partners with clients to build connected experiences across the healthcare ecosystem. A deep understanding of individual needs and behaviour, and how they are connected, allows us to create seamless experiences. And when these experiences are personalized, unique and relevant at every touchpoint, their power is all the more profound.

We power connections beyond science into human behaviour. We believe that science can change the world and that changing the world starts with a single person behaving differently. Overcoming beliefs and barriers to make life better for patients and healthcare communities is second nature to us.

Role Summary

We are seeking a Senior Project Manager to join a growing Promo & MedComms project management team, working alongside our Head of PM and Operations Lead, to help drive our Medical Communications business forwards. As is the way with project management, you will need to be an effective planner, problem solver, strategic thinker, process optimiser and operate as the glue between departments.

This is an exciting opportunity to join a new, growing PM team where you will have every opportunity to help form how project management integrates across the agency. You will work with us to enhance our current processes, integrating new workflows and resourcing tools, to meet the demands of the business and bring clarity and direction for all project‑related tasks.

As a Senior Project Manager, you will play a variety of roles, juggling both individual and multi‑faced projects from initiation to completion whilst coordinating all activities with the agency client team and external vendors. You will have eyes on the big picture, helping us in our goal of delivering game‑changing work for our clients.

Responsibilities

• Partner with Client Services and the wider team to structure and manage integrated projects including
• Estimating and resource planning
• Scope management
• Quality and performance standards
• Project and issues tracking and management
• Assessing and managing risk
• Request, obtain and maintain proper agency documentation to ensure that projects proceed efficiently - briefs, timelines, estimates, wireframes, UX and IA documentation
• Plan workflow, monitor deadlines and manage multiple projects and accounts at the same time to ensure tasks stay on schedule
• Assign tasks to agency members in line with brand allocation and urgency
• Advise where additional freelance resources may be required
• Advise in good time if team members need to work outside usual working hours
• Monitor jobs to ensure proper sign‑off through Editorial, Creative, Client Services & Studio, in line with the agreed process
• Enforce agency policy and procedures to drive efficiency and compliance
• Maintain knowledge of client sign‑off processes, e.g., Veeva/PromoMats
• Update, maintain and issue daily status / creative trackers
• Attend client and agency status meetings as required
• Identify new processes where required to optimise productivity and efficiencies
• Mentor and coach agency colleagues on best practice project management principles
• Participate in the ongoing development of the project management discipline

Requirements

• Experience in Events / Booth / Symposia delivery & management
• Experience in Scientific Medical Communications in an agency setting
• Knowledge & deep interest in AI tools/agents are essential
• Outstanding collaboration and problem‑solving skills
• Strong organisational skills & capable of adapting to changing and demanding deadlines
• Proactive and self‑motivated, with the ability to take the lead make difficult decisions
• Understanding of the creative process across all channels and output types
• Experience with different project management methodologies
• Excellent listening and communication skills
• Analytical and quantitative skills, with the ability to analyse data and participate in the financial management of accounts with minimal supervision
• Work effectively with all departments to manage the flow of projects through the agency
• Change management experience would be beneficial
• Knowledge of workflow/project management tools

Qualifications

• 5+ years of project management experience in a creative agency
• A recognised PM qualification is beneficial

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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