Senior Professional Services Engineer

Cloud Decisions; City Of London; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

A Multi-Sector Managed Service Provider is seeking a Senior Professional Services Engineer to oversee technical project delivery and serve as an escalation point for the helpdesk. This hybrid remote role requires expertise in Microsoft technologies and a passion for technology. Candidates should have strong skills in Azure, Microsoft 365, and networking. A diverse and flexible work environment is offered.

Benefits

Great benefits

Flexible working environment

Qualifications

• Experience in Microsoft Endpoint Manager/Microsoft Intune.
• Experience with Azure services and deployment of Microsoft 365 products.
• Management of Windows Server environments including Remote Desktop Services and Active Directory.

Responsibilities

• Oversee delivery of technical projects within scope and budget.
• Serve as an escalation contact for Helpdesk.
• Conduct technical pre-sales activities and create comprehensive technical solutions.

Skills

Microsoft Endpoint Manager/Microsoft Intune

Azure

Microsoft 365 products

Windows Server 2008-2019

LAN/WAN, Routing, Switching

Virtualization technologies (VMware, Hyper-V)

Security concepts, compliance and governance

Education

MS-100, MS-101, MS-500, AZ-104, AZ-140, MD-100, MD-101

CCNA or equivalent experience

Job description

Overview

Senior Professional Services Engineer

Hybrid Remote

To £65,000 + great benefits

I’m working with a growing and Multi-Sector MSP who are looking to add a Professional Services Engineer to their ranks. Culturally they’re a diverse bunch, placing people and a passion for technology at the forefront of what they do. Boasting a diverse client list and a flexible style of working, this organisation is primed for further success over 2024 and beyond. Make this role your own, contribute new ideas + methodologies, and bring your expertise to the table.

Responsibilities

• Oversee the delivery of technical projects, adhering to agreed-upon scope, timelines, and budget etc
• Serve as a dedicated escalation point for the Helpdesk
• Conduct Technical Pre-sales activities, engaging with clients to understand their requirements and providing comprehensive technical solutions that align with their needs and expectations
• Facilitate seamless Client Onboarding/Offboarding processes, guiding clients through the transition
• Carry out site surveys and create relevant documentation
• Maintain accurate and up-to-date technical documentation
• Work closely with the Head of Operations on the development and implementation of new initiatives, leveraging technical insights and expertise to drive innovation and continuous improvement across the organisation

Technical Experience Required

• Experience Microsoft Endpoint Manager/Microsoft Intune
• Experience with Azure, (Azure Active Directory / Entra ID, Azure Vms etc)
• Deployment of Microsoft 365 products, including SharePoint/OneDrive and Teams
• Management and troubleshooting of Windows Server 2008-2019, including Remote Desktop Services, Active Directory, AD Sync
• Hands-on technical knowledge of LAN/WAN, Routing, Switching, Cisco, Meraki, firewalls, VLANs, VPNs and network segmentations
• Understanding of virtualization technologies e.g VMware and Hyper-V
• Understanding of security concepts, compliance and governance

Technically certified

• MS-100, MS-101, MS-500, AZ-104, AZ-140, MD-100, MD-101
• CCNA of equivalent experience

Sound interesting? Then submit your CV and we’ll have a confidential conversation about you and your future!