Senior Process Engineer & Customer Journey Optimizer

Talan; Greater London; On-site; GBP 55,000 - 70,000; Full time

Job summary

A leading consulting firm is seeking a Process Engineer to focus on optimizing customer journeys within Business Banking. This role involves developing strategies for continuous improvement, engaging stakeholders, and applying Lean Six Sigma principles to enhance customer experiences. The ideal candidate should possess banking experience, strong programme management skills, and the ability to drive change independently. Competitive salary and benefits available.

Benefits

Investment in training and development

Monthly social events

Regular team lunches

Qualifications

• Experience in managing, leading, and undertaking planning, risk, and issue management.
• Background in banking is essential for this role.
• Must possess Lean Six Sigma qualifications and skills.
• Comfortable working with business partners and delivering stakeholders' needs.
• Demonstrated expertise in process engineering and process automation.

Responsibilities

• Develop a strategy for optimizing customer journeys in Business Banking.
• Work with Lean and Agile methodologies to enhance change management.
• Communicate effectively with senior stakeholders and manage key governance groups.
• Utilize Lean Six Sigma principles for customer journey optimization.

Skills

Programme Management skills

Banking experience

Lean Six Sigma skillset and qualifications

Strong stakeholder management skills

Expertise in Process intelligence

Self-starter

Job description

A leading consulting firm is seeking a Process Engineer to focus on optimizing customer journeys within Business Banking. This role involves developing strategies for continuous improvement, engaging stakeholders, and applying Lean Six Sigma principles to enhance customer experiences. The ideal candidate should possess banking experience, strong programme management skills, and the ability to drive change independently. Competitive salary and benefits available.