Senior Practitioner - Martha Jones House

Thames Reach; Hounslow; On-site; GBP 39,000; Full time

Job summary

A key charitable organization tackling homelessness in London is seeking a Senior Practitioner to manage a busy assessment centre. The role requires a decisive leader with excellent communication skills and experience in overseeing complex operations. Benefits include generous holidays, a pension scheme, and exceptional development opportunities. This role is based in Vauxhall.

Benefits

29 days holiday plus public holidays

6.5% pension contribution

Wellbeing support

Life assurance

Blue light discount card

Qualifications

• Experience in organizing the operations of a complex, busy service.
• Ability to directly manage employees and oversee service finances.
• Strong capacity for forming effective working relationships with partners.

Responsibilities

• Manage the team and oversee day-to-day operations of the assessment centre.
• Report incidents to senior management and ensure adherence to safety guidelines.
• Develop and manage partnerships with key agencies across London.

Skills

Outcome focused

Effective leadership

Excellent communication

Job description

Overview

Role: Senior Practitioner – Martha Jones House

Salary: £38,292 per annum

Hours: 37.5 per week

Location: Vauxhall

Closing date: 28/09/2025

Interview date: 06/10/2025

Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more than 15,000 people. Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role

We are looking for a Senior Practitioner to join the Martha Jones House team. Thames Reach’s hostels are transitional spaces where a 24 hour staff team support people to move in, assess their needs, and quickly identify the best place for them to move on to next. Skilled staff teams develop personalised support plans to ensure people are ready to move on and are accessing support with their health, substance misuse, criminal justice and life skills needs.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

Responsibilities

• Be responsible for directly managing the team and overseeing the day to day management of a fast paced assessment centre.
• Report incidents to senior management and commissioners and ensure staff are aware of and working to health and safety guidelines.
• Foster a culture of high performance and continual striving to improve upon successes throughout your team.
• Develop and manage partnerships with key agencies across London.

Requirements

• Outcome focussed.
• Experience in organising the operations of a complex, busy service.
• A decisive and effective leader.
• An excellent communicator able to form and maintain effective working relationships with all partners.
• Experience in directly managing employees, oversee the management of others and ensure the services finances are well managed.

Benefits

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Equality and safeguarding

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

How to apply

To apply visit our website and complete our application form.

For further information please contact, Rachel Whitfield, Lead Manager at [e-mail]

Safeguarding

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.