Senior Pharmacy Assistant - Respiratory Medicine

NHS; City Of London; On-site; GBP 30,000 - 33,000; Full time

Job summary

A prominent UK healthcare provider is looking for a Senior Pharmacy Assistant to support the Interstitial Lung Disease pharmacy team. Responsibilities include managing databases, liaising with patients and healthcare professionals, and ensuring the delivery of homecare medication. Candidates should have NVQ Level 2 in Pharmacy services and good communication skills. This role offers a salary between £30,546 and £32,207 per annum.

Qualifications

• Committed to continual personal development.
• Experience of data collection.
• Mandatory Disclosure and Barring Service Check.

Responsibilities

• Support ILD Pharmacy team in managing outpatient communication.
• Manage and maintain databases for ILD patients.
• Communicate effectively with healthcare professionals and patients.

Skills

Proficient in Microsoft Office software

Good communication skills (written and verbal)

Ability to use initiative

Systematic approach to work organisation

Logical problem-solving

Education

NVQ Level 2 in Pharmacy services (or equivalent)

Job description

Go back Guy's and St Thomas' NHS Foundation Trust

Senior Pharmacy Assistant - Respiratory Medicine

The closing date is 30 November 2025

This is an exciting opportunity to join the Interstitial lung disease (ILD) pharmacy team at Guy's and St Thomas' Hospital and provide pharmacy support. This role involves supporting the team in administrative tasks. You will be required to manage and maintain databases in use by the ILD pharmacy team. You will liaise with ILD patients, healthcare professionals and homecare providers as required to facilitate provision of homecare medication for ILD patients.

Main duties of the job

The postholder will support the ILD pharmacy team in the coordination and production of homecare prescriptions, ensuring relevant databases are maintained, liaising with patients, healthcare professionals and homecare providers as necessary to facilitate homecare for respiratory patients.

The post holder will support the ILD pharmacy team in communicating with primary care to gather information regarding patients' blood tests.

The post-holder will support the ILD Pharmacy and nurse specialist (CNS) teams to manage outpatient communication, liaise with referring Physicians and General Practitioners and deal with patient queries.

About us

Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals – Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation. We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

Job responsibilities

Communication

To work effectively as a member of the ILD Pharmacy team.

To liaise with ILD patients, healthcare professionals and homecare providers as required to facilitate provision of homecare medication for ILD patients.

To always communicate with colleagues in a polite and courteous manner.

To attend to personal callers and telephone requests in a courteous manner and to communicate effectively with patients, carers, nurses, and doctors.

To act as the first point of contact for ILD homecare patients, dealing with telephone calls and enquiries promptly and efficiently, providing immediate response and referring on to the appropriate member of staff as necessary. This may include personal enquiries from patients and their relatives, calls from homecare providers and trust staff.

To generate letters, post Pharmacist led ILD clinics and send these to patients, their GPs and referring centers and upload onto their electronic patient record.

To liaise with the ILD pharmacy team and ILD nursing team to organise and order medications for patients coming to the hospital for infusions.

Patient/customer care (both direct and indirect)

To regularly input data and maintain the databases, including inputting information for blueteq, which are in use by the ILD pharmacy and CNS teams.

To be responsible for reviewing the homecare companies requests spreadsheet for ILD patients for which prescriptions are required and when and prompt the ILD pharmacy and CNS teams when patients are overdue, or if a prescription was requested previously but not received yet.

To be responsible for printing prescriptions for ILD patients which have been requested by the homecare companies.

Liaise with GPs and secondary care providers to arrange blood test monitoring required for patients on anti-fibrotic medications and immunosuppressant drugs.

To take part in the review of working practices and procedures for the Pharmacy department. To propose changes and assist senior staff in their implementation.

To assist senior staff with project work when required.

To follow Trust and Departmental policies and procedures.

To update Pharmacy Department standard operating procedures relating to pharmacy activity data as required.

To use initiative and deal with matters independently where possible, but to refer non routine enquiries to a more senior member of staff as appropriate.

To ensure that all required information is readily available for Specialist Commissioning reporting.

Resource management

To be responsible for inputting information/patient activity onto computerised systems and ensure accurate retrieval and distribution of information.

To actively take part in the departments CPD program.

To attend relevant courses, training and business meetings as identified by your manager.

To take part in the training of Pharmacy and hospital staff as required.

Information management

To ensure that any information received from GPs or hospital doctors is uploaded to the electronic patient record as per agreed deadlines.

To ensure all patient and demographic details are checked and any amendments/corrections are carried out in an accurate and timely fashion.

Upload all relevant patient data into the appropriate database, as per agreed deadlines.

Actively contribute and participate in further development of electronic links with referring trusts and other hospital systems.

To be able to use pharmacy computer systems correctly, enter data accurately from prescriptions and ensure that data is stored and archived appropriately in accordance with Trust and departmental policies.

Research and development.

To provide administration support to the ILD and homecare teams with patient and administration audits for the development of new and revised processes in order improve service levels, quality of information and service levels.

Other duties

To undertake any other duties commensurate with the grade as requested.

Person Specification

Education & Qualifications

• Committed to continual personal development
• NVQ Level 2 in Pharmacy services (or equivalent)

Skills and Abilities

• Proficient in the use of Microsoft Office software
• Good communication skills (written and verbal)
• Ability to use initiative
• Have a systematic approach to work organisation to ensure timely and accurate completion of tasks.
• Able to provide and receive information to inform staff, external organisations and patients/carers that may require tact and persuasion, where there may be barriers to understanding.
• Able to solve problems in a logical manner
• Able to make judgements involving facts or situations some requiring analysis
• Experience of data collection

Personal Qualities

• Proven ability for team working, good interpersonal skills, adaptability, a positive "can do" attitude and a positive attitude to change.
• Able to prioritise workload and deal with non-routine tasks when they arise.
• Knowledge of one's limitations and ability to refer to other staff when appropriate.
• Ability to work quickly, calmly, and accurately under pressure.
• Able to deal with unplanned distractions
• Good interpersonal skills both and written and verbal.
• To be able to work to deadlines.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Guy's and St Thomas' NHS Foundation Trust

£30,546 to £32,207 a year per annum inc H.C.A (Pro rata)