Senior Personal Banker - Remote & Branch Expert

NatWest Group; Leadingcross Green; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading banking institution in the United Kingdom is seeking a Senior Personal Banker to provide exceptional support to customers through digital channels and in-branch interactions. The role involves conducting Financial Health checks, identifying customer needs, and promoting suitable banking products. A competitive salary starting at £26,350 pro rata is offered, alongside generous benefits including holiday entitlement and retirement contributions.

Benefits

A range of healthcare and lifestyle benefits

Generous holiday entitlement of 36 days, pro rata

Monthly retirement fund contribution

Qualifications

• Experience of working in a customer service environment.
• Ability to coach the branch team and maintain customer relationships.
• Strong rapport-building skills in face-to-face and virtual environments.

Responsibilities

• Support customers via video banking and in branches.
• Conduct Financial Health checks and review customer accounts.
• Identify suitable products for customers based on their needs.

Skills

Customer service experience

Ability to thrive under pressure

Excellent communication skills

Planning and organisational skills

Job description

A leading banking institution in the United Kingdom is seeking a Senior Personal Banker to provide exceptional support to customers through digital channels and in-branch interactions. The role involves conducting Financial Health checks, identifying customer needs, and promoting suitable banking products. A competitive salary starting at £26,350 pro rata is offered, alongside generous benefits including holiday entitlement and retirement contributions.