Senior Personal Banker — Hybrid Banking & Financial Health

NatWest Group; Carmarthen; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading financial services provider is seeking a Senior Personal Banker in Carmarthen. The role involves supporting customers with their financial needs through various digital channels and building relationships to enhance their banking experience. Ideal candidates will have experience in customer service, excellent communication skills, and a relevant professional qualification. The position offers a starting salary of £26,350 and additional benefits including flexible rewards and generous holiday entitlement.

Benefits

Flexible reward programme

36 days holiday entitlement

Monthly contribution to retirement fund

Qualifications

• Experience in a customer service environment.
• Ability to build rapport with customers.
• Excellent planning and organisational skills.

Responsibilities

• Support customers via video banking and face-to-face.
• Conduct Financial Health checks and review accounts.
• Identify suitable products and services for customers.

Skills

Customer service experience

Communication skills

Organisational skills

Ability to work under pressure

Interpersonal skills

Education

Relevant professional qualification

Tools

Microsoft Office suite

Job description

A leading financial services provider is seeking a Senior Personal Banker in Carmarthen. The role involves supporting customers with their financial needs through various digital channels and building relationships to enhance their banking experience. Ideal candidates will have experience in customer service, excellent communication skills, and a relevant professional qualification. The position offers a starting salary of £26,350 and additional benefits including flexible rewards and generous holiday entitlement.