Senior Pension Administrator – Training & Quality Lead

Equiniti; Greater London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A financial services company is seeking a Senior Pension Administrator in Greater London. The role involves managing the training and development of Pension Administrators and ensuring high-quality service delivery. The ideal candidate will have strong communication skills, attention to detail, and a commitment to customer service. Responsibilities include resolving enquiries, performing pension calculations, and collaborating with the team. Benefits include pension contributions matching up to 10%, extensive employee support programs, and generous time off.

Benefits

Equiniti Pension Plan, matching contributions up to 10%

Employee Assistance Programme

Discounts and cashback at stores

Flexible benefits package

29 days holiday + bank holidays

Equiniti ICON award vouchers

Investment in LinkedIn Learning

Qualifications

• Experience in pension administration services.
• Ability to resolve customer enquiries effectively.
• Capable of performing and issuing pension calculations.

Responsibilities

• Provide administration services to customers, working to agreed targets.
• Complete/check casework and provide feedback.
• Resolve customer enquiries, both oral and written.
• Draft non-standard correspondence for customer queries.
• Perform and issue pension calculations, including manual ones.
• Carry out projects and ad-hoc activities as assigned.

Skills

Excellent attention to detail

Strong communication skills

Exceptional customer service

Ability to develop positive relationships

Computer literacy

Strong numeracy skills

Strong literacy skills

Job description

A financial services company is seeking a Senior Pension Administrator in Greater London. The role involves managing the training and development of Pension Administrators and ensuring high-quality service delivery. The ideal candidate will have strong communication skills, attention to detail, and a commitment to customer service. Responsibilities include resolving enquiries, performing pension calculations, and collaborating with the team. Benefits include pension contributions matching up to 10%, extensive employee support programs, and generous time off.