Senior Peak District Visitor Experience Lead

The National Trust; Sheffield; On-site; GBP 25,000 - 30,000; Full time

Job summary

A UK conservation organization is seeking a Senior Visitor Experience Officer in Sheffield to ensure outstanding visitor experiences. You will support operations, manage staff, and engage with visitors at Longshaw and the High Peak. Essential skills include leadership, audience engagement, and a strong commitment to customer service. The organization fosters an inclusive environment and provides a substantial benefits package including pension schemes, discounts, and flexible working arrangements.

Benefits

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Work discounts

Qualifications

• Knowledge of audience engagement in heritage settings.
• Strong leadership and team coordination skills.
• Ability to respond to operational challenges professionally.
• Experience in running activities to engage people.
• Well-organized, able to work at pace.

Responsibilities

• Support Visitor Experience Manager in operations.
• Ensure smooth running during projects and events.
• Conduct duty management as required.
• Manage staff, volunteers, and customer queries.

Skills

Audience engagement and inclusive programming

Leadership and team coordination

Operational agility

Budget monitoring

Health and safety compliance

Communication and relationship building

Organizational skills

Customer service

Supervising volunteers

Job description

A UK conservation organization is seeking a Senior Visitor Experience Officer in Sheffield to ensure outstanding visitor experiences. You will support operations, manage staff, and engage with visitors at Longshaw and the High Peak. Essential skills include leadership, audience engagement, and a strong commitment to customer service. The organization fosters an inclusive environment and provides a substantial benefits package including pension schemes, discounts, and flexible working arrangements.