Senior Patient Co-Ordinator

Spamedica; Birmingham; On-site; GBP 26,000; Full time

Job summary

A healthcare provider in Birmingham is seeking a Senior Medical Receptionist. You will be responsible for managing a team of patient coordinators and ensuring seamless operations across multiple sites. The ideal candidate should have experience in team management and possess excellent communication skills. This full-time role offers a salary of £25,700 per year and opportunities for continuous development within an award-winning organization that prioritizes patient care and employee wellbeing.

Benefits

22 days holiday plus bank holidays

Discretionary performance bonuses

Enhanced maternity and adoption pay

Free flu vaccinations and DBS checks

Reimbursement for eye tests and glasses

Continuous training and development

Recommend a Friend Scheme

Access to exclusive discounts and wellbeing hub

Qualifications

• Experience managing teams and conducting performance reviews.
• Proficient in handling absence reporting and return to work interviews.
• Ability to conduct appraisals and manage confidential information.

Responsibilities

• Manage a team of patient coordinators effectively.
• Produce rotas and ensure adequate cover during absences.
• Conduct probation reviews and involvement in appraisals.

Skills

Team management

Communication

Confidentiality

Organizational skills

Job description

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Role: Senior Medical Receptionist

Location: Apex House, Calthorpe Road, Edgbaston, Birmingham B15 1TR

This role will be based within our Birmingham cluster, which involves working across multiple sites.

Hours: Full-time position, 37.5 hours per week, working 4 days out of 6, from 7:30 AM to 5:30 PM

Salary: £25,700 per year

Here at SpaMedica, our focus is on patient care, safety and satisfaction. As the UK's largest provider of NHS cataract surgery, we're experts at what we do, and that's evidenced in the five-star feedback we receive from our patients.

Joining us as a Senior Medical Receptionist you will support our visions and values of safety, integrity, kindness and transparency are embedded in our day to day care to ensure we deliver the best service possible.

All of SpaMedica's hospitals inspected by the CQC have been rated as 'Good' or 'Outstanding'.

Responsibilities

• Effectively manage a team of patient co-ordinators and to include the following
  • Produce a fair and consistent monthly rota
  • Sign off holidays in line with the business activity, ensuring adequate cover
  • Produce weekly plans for the weeks medical record preparation
• To be confident with absence reporting and completing return to work interviews
• To conduct 3 months and 6 monthly probation reviews highlighting additional training requirements
• To be involved in the appraisal process, preparation and delivery
• To be confident in delivering one to one meetings and recording conversations in writing
• To be involved in disciplinary and investigation meeting where required
• To be trust worthy with the management of confidential information
• Participates in the recruitment of new team members into the department
• Acts as trainer to new team members updating training manual
• Holding regular team meetings

We're proud to be Investors In People Platinum Accredited which puts us in the top 7% of IIP organisations.

We are rated a great place to work and hold awards for GPTW Best Workplaces for Development, Women and Wellbeing.

SpaMedica benefits

• 22 days holiday (increasing with length of service) + Bank Holidays
• Discretionary Performance bonuses awarded twice a year;
  • Company performance bonus
  • Personal performance bonus
• Enhanced Maternity & Adoption pay
• Free flu vaccinations and DBS
• Reimbursement for eye tests and glasses (up to £75)
• Eligibility for Bluelight card
• Continuous training and development (apprenticeships, internal development programmes)
• Recommend a Friend Scheme (£350 reward for both)
• Access to exclusive discounts, colleague perks, online recognition and wellbeing hub on our SpaMedica&Me platform

Join SpaMedica: Where our values guide everything we do, and you can make a life-changing difference every day. Apply today and be part of a team that puts patients at the heart of everything we do.

Important Information: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Therefore, a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be necessary to check for any previous criminal convictions.

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Equality and Diversity: SpaMedica is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating any form of unlawful discrimination across our workforce. We ensure our people are truly representative of the communities we serve. All individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail].

Our Commitment: Our organisation is committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We ensure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

Disability Confidence: We are a Disability Confident employer and are committed to inclusive recruitment practices. We welcome applications from individuals with disabilities and will provide reasonable adjustments throughout the recruitment process.

For more about us, visit SpaMedica.