Senior Partner Operations Manager - Manchester (Hybrid)

Deliveroo; Manchester; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading food delivery service is seeking a Senior Partner Operations Manager in Manchester (Hybrid). You'll optimize partner performance and implement efficiency improvements across channels. Key tasks include performance management, root cause analysis, and developing new metrics. The ideal candidate has over 5 years in operations management with strong analytical and CRM skills, ready to lead significant performance initiatives. This is a dynamic opportunity in a tech-driven environment focused on transforming the food industry.

Benefits

Competitive benefits

Workplace diversity initiatives

Opportunity for professional growth

Qualifications

• 5+ years’ experience as a Senior Operations Manager in a dynamic company.
• Experience with operational performance management in in-house and outsourced setups.
• Detail and action oriented with experience in performance improvement projects.

Responsibilities

• Manage performance across UKI and SG partners.
• Conduct root cause analysis to drive improvements.
• Develop new metrics and performance targets.

Skills

Performance improvement

Analytical skills

CRM knowledge

Stakeholder management

Team leadership

Tools

Zendesk

Salesforce

SQL

Excel

Job description

A leading food delivery service is seeking a Senior Partner Operations Manager in Manchester (Hybrid). You'll optimize partner performance and implement efficiency improvements across channels. Key tasks include performance management, root cause analysis, and developing new metrics. The ideal candidate has over 5 years in operations management with strong analytical and CRM skills, ready to lead significant performance initiatives. This is a dynamic opportunity in a tech-driven environment focused on transforming the food industry.