Senior Operations Specialist – Commercial Vehicle Aftersales

BYD Europe; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading electric vehicle manufacturer in Greater London is seeking a Senior Operations Specialist to support the operational delivery of aftersales projects. The successful candidate will coordinate major programmes, oversee daily operations, and prepare analytical reports. This position requires multi-tasking abilities, advanced skills in Microsoft Office and Power BI, and 5 years of relevant experience. Join a dynamic team aiming to revolutionize transportation with zero-emission solutions.

Benefits

25 holidays + public holidays

Commute allowance

Salary sacrifice car scheme

Performance-based remuneration

Teambuilding events

Qualifications

• 5 years of experience in automotive aftersales or project management.
• Proven track record of coordinating multiple major projects simultaneously.
• Familiarity with EV systems or automotive service operations is advantageous.

Responsibilities

• Lead operational rollout of key programmes including battery retrofit projects.
• Oversee daily aftersales operations such as service workflow coordination.
• Prepare high-quality operational reports and performance analyses.

Skills

Multi-tasking

Microsoft Office proficiency

Analytical skills

Communication skills

Stakeholder management

Education

Bachelor's degree in Engineering, Operations, or Business

Tools

Excel

PowerPoint

Power BI

Job description

About the role :

We are seeking an experienced and highly capable Senior Operations Specialist to support the operational delivery of major aftersales projects within BYD's Commercial Vehicle division. This role is central to ensuring the smooth execution of large-scale programmes such as battery retrofit operations, field service campaigns and service upgrade initiatives while maintaining efficient daily aftersales operations.

The successful candidate must demonstrate strong multi-tasking ability, advanced proficiency in office and digital tools, solid data-handling skills and the resilience to thrive under pressure in a fast-paced environment. The role works closely with technical engineering, quality, parts project and key account teams across both the UK and Europe.

Working Location : Hounslow London (Fully Office-based)

Key responsibilities :

Major Project Operations

• Lead or support the operational rollout of key programmes including battery retrofit projects, field campaigns and service upgrades.
• Coordinate project timelines, resource allocation, reporting and cross-functional communication to ensure on-time delivery.
• Manage daily follow-ups, documentation control, risk tracking and progress monitoring across multiple concurrent projects.

Operational Support & Process Execution

• Oversee daily aftersales operations such as fleet issue tracking, service workflow coordination and customer escalations.
• Improve service efficiency, turnaround time, parts availability and warranty cost control.
• Ensure all operations comply with UK / EU regulations and adhere to BYD's global service standards.

Data Analysis & Process Development

• Prepare high-quality operational reports, dashboards, performance analyses and presentations using Excel, PowerPoint, Power BI and other tools.
• Consolidate and analyse large datasets to identify trends, operational risks and improvement opportunities.
• Maintain clear, accurate and well-organised documentation for major projects and operational processes.

Stakeholder & Customer Coordination

• Collaborate closely with key accounts, internal technical teams, suppliers and engineering experts to support project and service delivery.
• Support customer meetings, service reviews and communication on major operational topics.
• Manage escalations and ensure timely and effective resolution of critical customer issues.

Your profile :

Education & Experience

• Bachelor's degree or above in Engineering, Operations, Business or related fields.
• 5 years of experience in automotive aftersales, commercial vehicles, EV operations or project management.
• Proven track record of coordinating multiple major projects simultaneously in a high-pressure environment.

Skills & Competencies

• Exceptional multi-tasking and organisational skills.
• High proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook); Power BI proficiency is a strong plus.
• Strong analytical skills with the ability to interpret data and present insights effectively.
• Excellent communication and stakeholder management skills.
• Ability to build, optimise and maintain operational processes.
• Familiarity with EV systems, batteries or automotive service operations is advantageous.

Personal Attributes

• High stress tolerance and ability to handle fast-paced, demanding workflows.
• Detail-oriented, structured and dependable.
• Hands‑on, proactive and solution‑driven with strong ownership of tasks.
• Team player who can also work independently when required.
• Bilingual (English / Mandarin) preferred.

We offer :

• Performance and experience-based competitive remuneration.
• 25 holidays + public holidays.
• Scottish Widowed workplace pension.
• Commute allowance.
• Salary sacrifice car scheme.
• Department & company-wide teambuilding events.
• An exciting opportunity to be part of Europe's transition to Zero Emissions transportation and decarbonization of the economy.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a world of clean air. We are looking for talent that connects with this mission and wants to create a positive impact by joining a diverse and dynamic team.

Key Skills

Financial Services, Information Technology, Cost Control, Corporate Risk Management, Law

Employment Type : Full Time

Experience : years

Vacancy : 1