Senior Operations Manager (6 Month FTC)

Harrison Holgate; City Of London; Hybrid; GBP 102,000 - 120,000; Full time

Job summary

A recruitment agency is seeking a Senior Operations Manager for a 6-month fixed-term contract in London. You will lead a team, shape operational excellence, and drive strategic changes in the Account Management function. The ideal candidate will have experience in insurance or financial services and a proven track record in project delivery. This role offers a hybrid working environment and a salary up to £120,000 pro-rata.

Qualifications

• Experience leading teams and projects in insurance or financial services.
• Strong stakeholder management and influencing skills at senior levels.
• Proven track record in project delivery and operational excellence.

Responsibilities

• Provide vision and leadership for a team of 3.
• Design and implement an operational excellence framework.
• Streamline reporting and knowledge sharing.

Skills

Team leadership

Stakeholder management

Project delivery

Operational excellence

Strategic thinking

Job description

Senior Manager – Operations (6-Month FTC) – Lloyd's Insurance Market – London | Hybrid | Fixed Term Contract – Salary - Up to £120,000 Pro-Rata – Immediate Starter required !!

We’re searching for a dynamic Senior Operations Manager to take ownership of operational excellence within our Account Management function.

This is a high-impact leadership role, driving transformation, coordination, and strategic support across a market-facing team during an exciting time of change.

The Opportunity

This role isn’t about keeping the lights on — it’s about shaping the way Account Management operates. You’ll lead a team, build strong cross-functional workflows, and ensure our processes, technology, and reporting frameworks are best-in-class.

What you’ll be doing:

• Provide vision and leadership for a team of 3, aligning operations with strategic goals
• Design and implement an operational excellence framework across Account Management
• Act as the central hub for logistics, process improvements, and cross-team delivery
• Streamline reporting, documentation, and knowledge sharing to boost efficiency
• Spot bottlenecks, manage risks, and support senior leaders with key initiatives
• Foster a culture of continuous improvement and high performance

What you’ll bring:

• Experience leading teams and projects in insurance or financial services
• Strong stakeholder management and influencing skills at senior levels
• Proven track record in project delivery, transformation, and operational excellence
• Ability to manage multiple priorities with pace and precision
• Strategic thinking with hands-on leadership skills

This is a 6-month fixed-term contract, offering the chance to step into a role where your ideas will directly shape how we work and deliver value across the business.

As true market specialists we work in partnership with our candidates and clients, delivering unrivalled market knowledge and insight. Driven by our passion to become the partner of choice we offer tailored advice and guidance...