Senior Operations Manager

Sixty Eight People; England; On-site; GBP 70,000 - 90,000; Full time

Job summary

A dynamic hospitality group in London is seeking a Senior Operations Manager to enhance multi-site restaurant operations. You will support exceptional guest experiences while driving sales and operational standards. As a leader, you will develop high-performing teams and foster a culture of innovation. Ideal candidates will have a strong hospitality background and the ability to balance guest satisfaction with financial performance. The role offers various perks including team meals and financial support programs.

Benefits

Salary up to £*0K

100% off food when you visit

Free team meals on shift

Retail Coffee discounts

Mental health support

Bike to Work scheme

Birthday meal voucher

Access to financial health education

Team trips and events

Qualifications

• Proven multi-site hospitality leader thriving in fast-paced environments.
• Commercially sharp with a balance of guest experiences and financial results.
• Natural coach who inspires and empowers teams.

Responsibilities

• Support multi-site restaurant operations for exceptional guest experiences.
• Drive performance across sales, profitability, and operational standards.
• Develop and mentor teams to build high-performing, empowered staff.
• Champion innovation, sustainability, and best-in-class hospitality.

Skills

Hospitality leadership

Financial acumen

Coaching and mentoring

Innovative mindset

Job description

SENIOR OPERATIONS MANAGER

LONDON

ALL-DAY DINING. GLOBAL FLAVOURS. SERIOUS COFFEE. WARM HOSPITALITY.

What’s in it for you?

• Salary up to £*0K
• 100% off food when you visit
• Free team meals on shift
• Retail Coffee discounts
• Mental health support through Hospitality Action
• Bike to Work scheme
• Birthday meal (£75 voucher) and yearly £100 voucher on anniversary
• Access to financial health education and support
• Team trips for superstars and team parties and events

Who are they?

They’re a group of creative, community-minded hospitality people who believe food and coffee are just the start. Since opening their first site in 2010, they’ve grown into a collection of London restaurants and a roastery known for bold flavours, great vibes, and genuine connection.

Certified for doing business the right way — for people, planet, and purpose — they’re proof that hospitality can be both high-performing and human.

What you’ll get up to?

• Support multi-site restaurant operations, ensuring every guest enjoys an exceptional experience.
• Drive performance across sales, profitability, and operational standards.
• Develop and mentor general managers and teams to build a high-performing, empowered teams.
• Champion a culture of innovation, sustainability, and best-in-class hospitality.

Your DNA :

• A proven multi-site hospitality leader who thrives in fast-paced environments.
• Commercially sharp — balancing great guest experiences with strong financial results.
• A natural coach who inspires and empowers teams to deliver their best.
• Passionate about people, planet, and purpose — and proud to lead by example.

Sound great? Please apply below. Not for you but still looking for your dream role? We will help you with your next move. Drop us a message!

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We are Sixty Eight People. Through people, we will revolutionise our industry!