Senior Operations Leader - Entitlement Services

Northgate Public Services; Tees Valley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A government services provider is seeking a Senior Operations Manager in Tees Valley. The successful candidate will lead the entitlement services division, oversee managers, ensure exceptional service delivery, and drive operational excellence. Ideal applicants will have proven experience in operational leadership, strong client relationship skills, and a collaborative approach to team management. Competitive salary and benefits offered.

Benefits

Private Medical Cover

25 days paid holiday

4 x basic salary life assurance cover

Group Pension Plan with employer contributions

Flexible benefits

LinkedIn Learning access

Qualifications

• Proven experience in senior operational leadership roles.
• Experience managing large, diverse teams.
• Strong client relationship management skills.

Responsibilities

• Provide strong leadership to Operations Managers.
• Ensure high levels of staff engagement and productivity.
• Oversee the delivery of entitlement services and compliance.

Skills

Leadership & People Management

Client Relationship Management

Operational Efficiency

Quality Management

Excellent Communication

Job description

A government services provider is seeking a Senior Operations Manager in Tees Valley. The successful candidate will lead the entitlement services division, oversee managers, ensure exceptional service delivery, and drive operational excellence. Ideal applicants will have proven experience in operational leadership, strong client relationship skills, and a collaborative approach to team management. Competitive salary and benefits offered.