Senior Online Trading Manager

Marks and Spencer; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading retail brand in the UK is seeking a Senior Online Trading Manager to support a 12-month maternity cover. This role involves driving online performance across international markets, focusing on fashion and footwear. The ideal candidate will have strong analytical expertise and a commercial mindset to optimise trading and strategy. The position offers competitive benefits and a hybrid work model, ensuring a collaborative environment to foster creativity and performance.

Benefits

20% colleague discount after probation

Competitive holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension Scheme

Induction and training programmes

Wellbeing support including 24/7 Virtual GP

Charity volunteer day

Qualifications

• Ability to perform competitor analysis.
• Commercial acumen with financial implications understanding.
• Ability to analyse and report information effectively.
• Experience in managing teams and high performance.

Responsibilities

• Own budget planning across sales, returns, and KPI's.
• Optimise trading and merchandising of customer websites.
• Lead a strategy for global e-commerce sales growth.
• Manage P&L and unlock profit opportunities.

Skills

International experience - Europe and US

Commerciality

Strategic and forward thinking

Analytical skills

Prioritisation of workload

Job description

All the details

Marks & Spencer is a unique British heritage brand, renowned for a long history of firsts. Everything we do has the potential to impact and delight over 30 million customers every day.

Our international business is in the midst of an exciting transformation, with a significant opportunity to outgrow our competitors. M&S already has a strong global footprint, operating in over 400 stores outside the UK and ROI across 70 markets in Europe, Asia, and the Middle East, alongside online sites in more than 60 markets. We work through a mix of owned and partner models, including franchise, joint venture, wholesale, and marketplace operations.

We have built a high-caliber international team with deep global experience and a clear, ambitious strategy for growth. As a smaller, agile team, we move quickly, take ownership, and aim high. We are looking for people who are energised by transformation, bring entrepreneurial thinking, and are excited by the scale of opportunity ahead.

We are currently seeking a Senior Online Trading Manager to support a 12-month maternity cover. This role is a fantastic opportunity to play a key part in driving online performance across our international markets. The successful candidate will bring strong fashion and footwear experience, using their commercial and customer-focused mindset to optimise trading, range, and performance across digital channels.

There is much to do, and we value individuals who bring the right DNA, a positive, can-do attitude, and strong analytical expertise to help shape the future of M&S International.

To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever, and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption, and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you'll do

Your key accountabilities will include

• Own the budget planning across sales, returns, orders and GSM % and key performance KPI's
• Own the day-to-day trading, optimisation and merchandising of our Direct to Customer websites including activity and promotional planning, using key commercial levers to drive business outcomes
• Set and deliver a strategy for global e-commerce sales growth through optimising conversion, product range, merchandising, promotions and onsite platform strategy.
• Lead and motivate the trading and site merchandising team, driving talent and high performance, set priorities and foster a positive culture. Ensure each team member has clear and measurable objectives. Laser focus on data to drive profitable sales and creating a sustainable business across priority markets
• Management of P&L and unlocking opportunities to maximise profit

Who you are

Your skills and experience will include

• International experience - Europe and US
• Commerciality - Competitor and commercial awareness and ability to perform competitor analysis. Commercial acumen and understanding of financial implications
• Strategic and forward thinking
• Analytical skills - Ability to analyse and report information
• Prioritisation - Ability to work with reactionary trading changes; subsequently prioritising workload

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted, and admired by our colleagues, customers, and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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