Senior Office Technology Specialist Audio Visual

Picture More Ltd; Greater London; On-site; GBP 70,000; Full time

Job summary

A leading professional services firm is seeking a Senior Office Technology Specialist to provide senior IT support at their Tech Bar in London. In this client-facing role, you will engage with partners and deliver AV support, manage complex issues, and lead key IT projects including Windows 11 rollouts. The ideal candidate has strong communication skills, hands-on experience troubleshooting IT systems, and a background in professional services. This position offers competitive salary and a collaborative, dynamic work environment.

Benefits

Budget for training and certifications

Collaborative working environment

Opportunity to develop expertise in office technology

Qualifications

• Proven experience in a senior 2nd line deskside or end-user IT support role.
• Strong experience supporting users face to face in an office environment.
• Experience within a law firm or professional services environment is highly desirable.

Responsibilities

• Provide front‑of‑house IT support at the Tech Bar.
• Serve as escalation point for junior team members.
• Lead and deliver IT projects such as Windows 11 rollout.

Skills

Senior 2nd line deskside IT support

Supporting AV systems

Communication skills

Problem-solving in live environments

Tools

Windows 11

Zoom

Crestron

Endpoint hardware

Job description

London | Full-time | Office-based | £70,000

We are working with a leading professional services firm in London to recruit a Senior Office Technology Specialist to act as the senior presence on the firm's Tech Bar and the primary AV support specialist for the office.

This is a highly visible, client‑facing role, suited to an experienced senior 2nd line IT professional who is confident supporting partners and senior stakeholders in a live office environment.

The role

The Senior Office Technology Specialist will sit at the front of office technology support, acting as the go‑to escalation point for complex issues and ensuring a consistently high standard of service across the firm.

The role combines:

• Senior 2nd line deskside and walk‑up IT support
• Ownership of the Tech Bar function
• Hands‑on AV and meeting room support
• Delivery of key IT projects

You will be trusted to engage directly with partners, resolve issues quickly and professionally, and keep disruption to a minimum.

Key responsibilities

• Act as the senior presence on the Tech Bar, providing front‑of‑house IT support.
• Serve as escalation point for junior members of the team.
• Provide hands‑on AV and meeting room support for client and internal meetings (Zoom/Crestron).
• Support and troubleshoot endpoint hardware, operating systems, and applications.
• Lead and deliver IT projects including:
  • Windows 11 rollout
  • Laptop refresh programmes
  • iPhone rollouts
• Work closely with stakeholders across the business, including partners and senior staff.
• Maintain accurate documentation and follow agreed processes and standards.

Skills and experience required

• Proven experience in a senior 2nd line deskside or end‑user IT support role
• Strong experience supporting users face to face in an office environment
• Confident supporting AV systems and live meeting room technology
• Strong Windows and endpoint support background
• Excellent communication skills, with the ability to engage professionally with senior stakeholders
• Calm, pragmatic approach to problem‑solving in live environments

Experience within a law firm or professional services environment is highly desirable.

What the firm offers

• A trusted, visible role with genuine autonomy
• A mix of senior BAU support and project ownership
• Budget for training, certifications, and required equipment
• A professional, collaborative working environment
• Opportunity to further develop expertise across office technology and AV

This role will suit someone who enjoys being hands‑on, visible, and trusted, and who takes pride in delivering high‑quality support in a demanding professional services environment.