Senior Night-Shift Travel Consultant — Remote (Galileo Expert)

Perk; Plymouth; Remote; GBP 100,000 - 125,000; Full time

Job summary

A leading business travel platform is seeking a Senior Business Travel Consultant for night shifts to deliver exceptional service and manage travel bookings. The ideal candidate has a deep knowledge of the Galileo GDS system, is fluent in English, and has prior experience in business travel consulting. This remote role requires commitment to excellent customer support and proactive problem-solving skills.

Benefits

Competitive compensation, including equity

Generous vacation days

Health perks including insurance discounts

Flexibility in pension plan contributions

Exciting company events

Mental health support tool

16 paid volunteer hours per year

Qualifications

• Expert knowledge of the Galileo GDS system, including ticket reissuing.
• Excellent communication skills, fluent in English.
• Experience managing travel bookings, amendments, and cancellations.

Responsibilities

• Provide first-class service to business travelers managing their travel needs.
• Handle client inquiries via chat, email, and phone professionally.
• Develop and maintain client relationships for ongoing support.
• Support junior team members by mentoring and quality-checking work.

Skills

Expert knowledge of the Galileo GDS system

Proficient in air fares and ticketing

Strong communication skills in English

Previous experience as a Business Travel Consultant

Well-organized under pressure

Positive and professional telephone manner

Proactive problem-solving skills

Job description

A leading business travel platform is seeking a Senior Business Travel Consultant for night shifts to deliver exceptional service and manage travel bookings. The ideal candidate has a deep knowledge of the Galileo GDS system, is fluent in English, and has prior experience in business travel consulting. This remote role requires commitment to excellent customer support and proactive problem-solving skills.