Senior Network Officer

Tees Esk and Wear Valleys NHS Foundation Trust; Tees Valley; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading NHS Trust in the UK is seeking a Senior Network Officer to deliver and manage a modern, secure network across multiple sites. The role necessitates technical support, incident management, and collaboration on projects. Ideal candidates should have a degree and relevant networking qualifications, alongside experience in IT and networking environments. Join us in enhancing the Trust's digital landscape while ensuring optimal performance and security.

Qualifications

• Educated to Degree standard or equivalent in a relevant subject or equivalent experiential learning.
• Achieve a relevant Networking/Cisco certification within an agreed timescale.
• Experience with third-party suppliers.

Responsibilities

• Provide proactive system support to maintain comprehensive network and telecommunications systems.
• Monitor and maintain Trust IT Network infrastructure and associated systems.
• Manage calls in accordance with SLAs, utilizing escalation processes.

Skills

Network Design

Cisco IOS/IOS-XE Software

Wireless Network Technologies

Network Security utilizing IPS/IDS

Network Circuits, switch support

TCP/IP

VPNs

Education

Degree in a relevant subject

Relevant Networking/Cisco certification

Network Security Qualification

Tools

Cisco Catalyst Centre

Cisco ISE

PRTG

Job description

Senior Network Officer

The closing date is 07 December 2025

As a Digital & Data Senior Network Officer at Tees, Esk and Wear Valleys NHS Foundation Trust (TEWV) you will play a pivotal role in delivering and managing a modern, resilient and secure digital network across 100 Trust sites and partner networks. In addition, you will be responsible for delivering and managing the Trusts network infrastructure in conjunction with the network manager.

The Trust utilise modern Cisco technologies which have recently undergone major investment and a complete overhaul of all Switching, routing and wireless infrastructure utilising Cisco DNAC at the heart of the network.

We are looking for an enthusiastic, well organised solutions engineer who lives our values of respect, compassion and responsibility to assist with the implementation of our Digital and Data Journey to Change (see attachment).

This is a unique opportunity to work within a Cisco SDA network and enhance you existing skillset.

Main duties of the job

Provides proactive system support to maintain and develop a comprehensive network and telecommunications systems infrastructure and associated devices within the Trust. This includes monitoring and maintaining the Trust IT Network infrastructure, its environment and associated systems.

Carry out monitoring of the Network, Telecommunications and Network Security devices and environments to ensure the integrity of the environments and to maximise performance for end users.

Ensures that effective Incident and problem management processes are followed and are actively manages calls in accordance with SLA's, utilising escalation processes both internal and external when required.

Follows the change control process for all changes to the Network, Telecommunications and Network Security estate, that incorporate standard, normal and emergency changes, including supplier led changes and system upgrades.

About us

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.

Job responsibilities

Good technical knowledge in one or more of the following areas: Network Design Cisco IOS/IOS-XE Software Wireless Network Technologies managed by Cisco Catalyst Centre, and using basics of Cisco ISE Telephony Technologies Network Security utilising IPS/IDS technologies Network Circuits, switch support and development requiring excellent Layer 2 and 3 skills Network management tools including PRTG and Cisco Catalyst Centre. Network Routing Protocols Remote Access Solutions MPLS VLANs TCP/IP VPNs

Person Specification

Qualifications

• Educated to Degree standard or equivalent in a relevant subject or with equivalent experiential learning in the field of Network, Telecommunications and Network Security technical Design and Support
• Achieve a relevant Networking/Cisco certification within an agreed timescale
• Network Security Qualification

Experience

• Recent hands on, IT technical experience of industry standard technologies and working with enterprise size technology solutions.
• Experience of working in a customer led service.
• Experience of working with third party suppliers
• Experience of administration and configuration network and communications devices within Infrastructures that provide high levels of system availability, integrity and security
• Recent experience in producing a range of documentation and reports i.e. Technical Documents, Standard Operating Procedures and Key Decision Documents.
• Work experience in an NHS environment
• Experience of Project management and leading on work packages

Skills

• Ability to work under pressure and meet deadlines
• Good organisation and planning skills
• Good technical skills in one or more of the following areas: Network Design o Cisco Catalyst Centre o Cisco ISE o Cisco Firewalls o Supporting Windows OS o Telephony Technologies o Network Security utilising IPS/IDS technologies o Network Circuits, switch support and development requiring excellent Layer 2 and 3 skills o Network management tools including PRTG and Cisco Catalyst Centre, o Network Routing Protocols o Remote Access Solutions o MPLS o VLAN's o TCP/IP o VPN's
• Ability to explain complex technical designs/systems to non-technical staff
• Excellent numeracy, analytical and problem solving skills
• Advanced computer literacy and keyboard skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tees Esk and Wear Valleys NHS Foundation Trust