Senior Network Engineer - MSOC Incident Lead

Roc Technologies; Thatcham; On-site; GBP 45,000 - 65,000; Full time

Job summary

A technology services provider in the UK is looking for a Senior Network Engineer to join their Managed Services Operations Centre in Thatcham. This role involves providing expert networking support, handling technical escalations, and ensuring high standards of service delivery. Candidates should have significant experience in network engineering and must excel in customer relationship management. The position includes responsibilities for fault troubleshooting and maintaining overall network availability across client environments.

Qualifications

• Proven experience in network engineering with a focus on customer environments.
• Ability to mentor junior engineers and provide tier 3 technical support.
• Strong knowledge of IT service management processes.

Responsibilities

• Maintain network availability and document routine maintenance.
• Troubleshoot technical faults and update customers professionally.
• Participate in the on-call rota for 24x7 coverage.

Skills

Expert-level networking support

Advanced troubleshooting

Customer relationship management

ITIL standards knowledge

Job description

A technology services provider in the UK is looking for a Senior Network Engineer to join their Managed Services Operations Centre in Thatcham. This role involves providing expert networking support, handling technical escalations, and ensuring high standards of service delivery. Candidates should have significant experience in network engineering and must excel in customer relationship management. The position includes responsibilities for fault troubleshooting and maintaining overall network availability across client environments.