Senior Network Engineer

Inpost; Liverpool; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading logistics company in Liverpool is seeking a Network Specialist to maintain and enhance IT network infrastructure across the UK and Ireland. Responsibilities include implementing network solutions, supporting junior members, and ensuring excellent customer service. The ideal candidate will have experience in networking and a strong focus on customer satisfaction while working within project teams.

Qualifications

• Experience in network infrastructure management.
• Ability to design and implement network-based IT solutions.
• Strong customer service and communication skills.

Responsibilities

• Maintain and improve IT Network infrastructure.
• Travel to sites for maintenance as required.
• Work within project teams for network projects.
• Mentor junior team members.

Job description

Overall Purpose of the Role:

• Maintain the current IT Network infrastructure:
  • WAN
  • LAN
  • Wireless LAN
  • VoIP / PSTN connectivity
  • Perimeter security and remote access
  • Load balancing
  • Datacentre
• Contribute to the development of the existing network and suggest ways of improving existing technology, processes and documentation.
• Travel to sites in the UK and Ireland to perform reactive and preventative maintenance as required or directed.
• Work with other teams to ensure resolution of incidents / problems, always putting the customer first.
• Work within project teams to help design, implement and operate IT projects.
• Mentor and support junior members within the team.

Main Activities and Responsibilities:

• Design and implementation of network-based IT solutions.
• Provisioning and management of Yodel's datacentres.
• Installation and maintenance of branch office infrastructure.
• Definition of project work, including documentation and reported of project status.
• Installation, upkeep and maintenance of network cabinets and cabling.
• Configuration changes on networking equipment working within existing change processes.
• Independent pro-active monitoring and management of the network to identify and resolve potential issues as they arise.
• Independent resolution or escalation of all faults, liaising with third parties where necessary.
• To answer and resolve any support requests escalated to third-line level.
• Ensuring backups of all networking equipment.
• Liaising with suppliers and partners in the definition of projects, costing and delivery.
• Work under broad direction, capable of working without supervision. May, however, supervise the work of others.
• Inform technical stakeholders or project teams of any changes to systems or processes.
• Work across teams including Service Management, Technical Project Delivery and Solution Design ensuring excellent customer service and communication.
• Liaise with third party suppliers for solution implementation and ongoing support.
• Provide advice, support and technical expertise to own and other project teams and end users.
• Research and understand new and emerging technologies and make suggestions as to how these can be used to meet business goalsli>
• Liaise regularly with the Solution Design team to understand their work and the implementation pipeline.
• Proactively transition work from other teams, including Solution Design, into the Network Team.
• Provide excellent customer service to internal and external customers, including timely, professional communication.
• Resolve any incidents and requests in line within agreed service-level limits.
• Be patient, polite and approachable in all interactions with customers.