Senior National Account Manager (Grocery/Retail) – Myprotein

THG; Manchester; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global ecommerce group is seeking a Senior National Account Manager UK based in Manchester. You will manage UK Grocery accounts, ensuring profitability and customer satisfaction while driving growth. The ideal candidate has over 3 years of experience in account management within the retail sector and strong communication skills. This position offers extensive benefits and career development opportunities.

Benefits

Career Development

Enhanced Leave

Wellbeing Support

Staff Discounts

Qualifications

• 3+ years of experience in Account Management within the Food & Beverage or Grocery Retail sector.
• Strong understanding of the UK retail landscape with a proven track record of delivering growth.
• Excellent communication and presentation skills.

Responsibilities

• Manage a dedicated portfolio of UK Grocery accounts, ensuring profitability and customer satisfaction.
• Develop and maintain joint business plans aligned with business priorities.
• Lead negotiations with buyers to secure optimal distribution levels.

Skills

Account Management

Communication

Analytical Skills

Problem-solving

Project Management

Job description

Overview

About THG
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio includes LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, Cult Beauty, forming THG Beauty and THG Nutrition. With over 2500 people, we operate from Manchester to New York and are driven to think BIG.

Senior National Account Manager UK (Grocery/Retail) – Brand: Myprotein. Reporting: B2B Sales Director. Location: Manchester HQ, ICON, WA15 0AF. About THG Nutrition & Wellness: THG Nutrition & Wellness includes brands such as Myprotein (worlds largest online sports nutrition brand), Myvegan, Myvitamins and MP Activewear. We aim to empower healthier, more active lives and drive growth across our brands and people.

Responsibilities

• Manage a dedicated portfolio of UK Grocery accounts, ensuring profitability, customer satisfaction, and achievement of growth targets.
• Own key commercial objectives within assigned customers, aligning activities with the overall business strategy through proactive stakeholder relationship management.
• Assess customer product mix to improve profitability, including marketing initiatives, complexity reduction, and cost-optimised product recommendations.
• Develop and maintain joint business plans where relevant, aligned with business priorities.
• Lead negotiations with buyers to secure optimal distribution levels and fixture space, prioritising profitable, high-volume SKUs.
• Manage relationships across commercial, technical, and product development teams in a matrix environment.
• Maintain forecast accuracy, collaborate with the demand planner, and support CSL and stock targets while feeding into financial planning.
• Conduct annual reviews of customer account plans as part of the budgeting process for the upcoming year.
• Implement agreed promotional plans within trade investment budgets and evaluate ROI on promotions.
• Provide accurate rolling monthly sales forecasts and deliver a refined monthly demand plan.

Qualifications & Skills

• 3+ years of experience in Account Management within the Food & Beverage or Grocery Retail sector.
• Strong understanding of the UK retail landscape with a proven track record of delivering growth.
• Knowledge or genuine interest in sports nutrition, health, or wellness products.
• Excellent communication and presentation skills with the ability to influence stakeholders.
• Strong analytical and problem-solving abilities with data-driven decision-making.
• Ability to manage multiple projects in a fast-paced environment.
• Collaborative, relationship-focused with experience building key customer partnerships.
• Proactive, solutions-oriented mindset with ownership of initiatives.

Benefits

• Career Development: bespoke development programmes and ongoing upskilling via partnerships with training providers.
• Enhanced Leave: 25 days annual leave plus bank holidays; birthday day off; enhanced maternity/paternity pay; compassionate leave; buy back; volunteer leave.
• Wellbeing Support: in-house GP, CBT therapist, 24/7 EAP, on-site gym, on-site physio.
• Other Perks: tech salary sacrifice, subsidised bus pass, staff discounts up to 50%, on-site shop/barber, refer-a-friend bonus, anniversary gifts.

EEO & Recruitment

THG is proud to be a Disability Confident Committed employer. If invited to interview, please let us know if any reasonable adjustments are needed. THG is committed to a diverse and inclusive environment and welcomes applications from all sections of the community. Due to high application volumes, we endeavour to respond within 14 days. For questions, contact our Talent team.