Senior National Account Manager (DSG)

PREMIER OFFICE SYSTEMS; Crewe; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading Telecoms and IT Service Provider in Crewe is seeking an experienced Channel Account Manager. The ideal candidate will have a minimum of 2 years' experience in telecoms and a proven track record in account management. Responsibilities include managing partner relationships, conducting account reviews, and efficiently addressing partner queries. The role offers hybrid working, uncapped commission, and employee discounts.

Benefits

Hybrid working

On-site parking

Employee discounts

Company events

Birthday off

Uncapped commission

Qualifications

• Minimum 2 years' experience in telecoms.
• Track record in Account Management or Channel Account Management.
• Strong organisational skills with a proactive approach.

Responsibilities

• Act as the main point of contact for a portfolio of partners.
• Build and maintain strong, long-term relationships.
• Conduct regular account reviews and reduce churn.

Skills

Account Management

Communication skills

Organisational skills

Negotiation skills

Customer-focused approach

Tools

CRM systems

MS Office

Job description

Overview

My client is a leading Telecoms & IT Service Provider based in the North-West, supporting customers nationwide. With a strong reputation for teamwork, service excellence, and continued growth, they are now looking for an experienced Channel Account Manager to join their expanding Sales Team. This is a fantastic opportunity for a telecoms account manager who is ambitious, proactive, and eager to develop strong partner relationships while helping to grow the channel.

Key Responsibilities

• Act as the main point of contact for a portfolio of partners
• Build and maintain strong, long-term relationships
• Communicate new products and initiatives to customers
• Accurately manage partner data in the CRM system
• Handle partner queries and feedback efficiently
• Conduct regular account reviews and reduce churn in line with forecasts
• Ensure relationships are managed professionally in line with company values

Ideal Candidate Profile

• Minimum 2 years' experience in telecoms (WLR, Hosted, Broadband)
• Track record in Account Management, Sales Account Management, or Channel Account Management
• Strong organisational skills with a proactive, ambitious approach
• Experience with CRM systems (Salesforce, Zoho, HubSpot) and MS Office
• Excellent communication, negotiation, and presentation skills
• Proven ability to manage multiple accounts/projects under pressure
• Customer-focused with experience delivering tailored solutions
• Experience in a busy sales office environment

Benefits

• Hybrid working
• On-site parking
• Employee discounts & store discounts
• Company events
• Birthday off
• Uncapped commission

Call Willow in the Crewe office 01270-589943 or email your CV to