Senior / Marketplace Account Director

Sphere Digital Recruitment; Greater London; On-site; GBP 51,000 - 60,000; Full time

Job summary

A leading digital commerce consultancy in London is seeking a Senior Account Director to manage senior-level relationships and drive growth strategies across Amazon and other marketplaces. The ideal candidate will have over 5 years of experience in eCommerce, exceptional communication skills, and a strong understanding of marketplace dynamics. Join a pioneering team focused on transforming retail and digital marketing for global brands.

Qualifications

• Experience driving commercial and digital marketing success across key marketplaces.
• Ability to influence senior stakeholders and craft growth solutions.
• Interest in emerging consumer technologies and AI's role in eCommerce.

Responsibilities

• Drive adoption of the company's technology and services across client accounts.
• Hold accountability for client performance and ensuring KPIs are met.
• Lead development of commercial growth strategies for major accounts.
• Coach teams on marketplace strategy and growth best practices.

Skills

5+ years' experience in eCommerce or marketplace role

Exceptional communication skills

Hands-on experience with Amazon and Walmart

Strategic thinker

Job description

Senior / Marketplace Account Director - eCommerce & Retail Media Agency - London - up to 60k

The Company

A pioneering digital commerce consultancy and technology provider, empowering brands to accelerate growth across Amazon and the broader eCommerce ecosystem. The business blends deep marketplace expertise with proprietary technology, award‑nominated data infrastructure, and a proven track record of driving impact for global brands and high‑growth challengers alike.

As retail and digital channels continue to converge, this organisation sits at the forefront of helping brands navigate the intersection of commerce and advertising – breaking down silos, unlocking meaningful insights, and enabling sustainable growth. Clients range from household names with global reach to ambitious start‑ups seeking to scale at pace.

The Role

As Senior Account Director, you will serve as a strategic partner to leading brand clients, owning senior‑level relationships and driving commercial, operational, and digital marketing success across Amazon and other key marketplaces.

You’ll work closely with C‑suite and senior stakeholders to understand client objectives, shape high‑impact strategies, and ensure the organisation’s solutions become indispensable to their long‑term growth. This is a pivotal leadership role requiring strong commercial acumen, marketplace expertise, cross‑functional collaboration, and the ability to influence at the highest levels.

Key Responsibilities

Client Leadership & Delivery

• Drive adoption of the company’s technology, services, and data solutions across client accounts.
• Hold ultimate accountability for client performance, ensuring KPIs, revenue targets, and strategic goals are met.
• Build strong relationships with senior client stakeholders, becoming a trusted advisor across retail and paid media.
• Inspire confidence with platform partners (e.g., Amazon, Walmart), and act as the expert voice in key discussions.

Account Strategy & Growth

• Lead the development of robust commercial and digital growth strategies for major accounts.
• Support clients in activating those strategies across retail, marketplace, and paid media channels.
• Identify cross‑channel opportunities, champion new capabilities, and drive account expansion.
• Partner with business development and leadership to educate clients on the full breadth of solutions available.

Leadership, Excellence & Influence

• Develop best‑practice frameworks that elevate performance across the client portfolio.
• Coach internal teams on marketplace strategy, digital media, and growth best practices.

You

• 5+ years’ experience in a senior eCommerce or marketplace‑focused role with a strong track record of measurable success.
• Exceptional communication skills, with the ability to simplify complexity and influence senior stakeholders.
• Hands‑on experience with Amazon and Walmart, with strong understanding of marketplace growth levers.
• Strategic thinker with the ability to craft and deliver sophisticated, cross‑channel growth solutions.
• Genuine interest in emerging consumer and retail technologies, particularly the role of AI in transforming eCommerce.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.