Senior Manager, TMT (Technology, Media and Telecommunications), Operations Industry & Domain So[...]

Deloitte LLP; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A global consulting firm in London seeks an experienced operational consultant to lead client innovation and enhance operational models. The ideal candidate will possess deep knowledge of telecom, media, or tech sectors and have proven experience in consulting. Responsibilities include managing teams, identifying cost savings, and utilizing new technologies for strategic transformation. This role offers a hybrid working arrangement, allowing flexibility in the workplace.

Qualifications

• Proven experience with telecoms, media, and tech operational dynamics.
• Knowledge of AI and automation in operational contexts.
• Experience with client engagement and consulting.
• Ability to navigate and present complex data.

Responsibilities

• Lead client innovation initiatives and enhance operational models.
• Design and deliver efficient operating models.
• Identify sustainable cost savings with clients.
• Employ emerging technologies to transform strategy.

Skills

Operational dynamics knowledge

Industry trends awareness

Data analysis skills

Experience in TMT sectors

Client relationship management

Job description

Responsibilities

• Leading client thinking in identifying areas of innovation that encourage new ways of working and enhance the existing operating model
• Managing Deloitte and client teams to understand their organisations, to design and deliver Operating Models that are fit for purpose and successfully realise their strategic intention
• Developing business cases and identifying and/or delivering sustainable cost savings in collaboration with senior clients
• Developing a methodical approach to research and guiding a team through analysing large qualitative and quantitative data sets to shape recommendations
• Evaluating and using emerging and innovative technologies or ways of thinking to shape strategy; design operating models, principles and roadmaps; and deliver transformation
• Assessing processes, identifying and quantifying inefficiencies and design and implementation of improvements
• Managing successful teams, workstreams and engagements on time and to budget
• Undertaking the strategic and operational reviews of entire organisations or functions within organisations at a system, organisation, service or functional levels
• Organising insights to define a logical flow to tell a story when presenting recommendations

Qualifications

We are looking for people who have:

Proven experience and depth of knowledge of the operational dynamics and industry trends across media, telecoms and/or tech, for example:

Telecoms

• ServCo/NetCo & Wholesale ecosystem optimisation
• AI monetisation and automation strategies
• Autonomous and virtual network innovation
• Customer obsession’ and digital experience transformation

Media

• Modernisation of Content Supply Chains
• Data-driven personalisation and audience engagement
• Subscription and advertising platform innovation
• New content formats and experiences (AR/VR/Metaverse)
• Intellectual Property and digital Rights management

Tech

• AI/ML application and ethical governance
• Cyber security and data privacy
• Web3, Blockchain, and decentralised technologies
• Platform economics and ecosystem orchestration
• Experience of a mid-level operational role in at least one TMT organisation (as an employee or as a consultant/contractor) demonstrating knowledge of the overall operating model of that business
• Previous consulting experience, whether as an independent advisor or in‑house
• Experience of use of AI/ Automation to accelerate key operational processes and/or optimise ways of working in one of the TMT sectors

Hybrid Working

You’ll be based in London with hybrid working. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. Please check with your recruiter for the specific working requirements that may apply for your role.