Senior Manager, Motor Finance Redress, CCOR

Lloyds Banking Group; Newport; On-site; GBP 125,000 - 150,000; Full time

Job summary

A major UK banking institution is seeking a Senior Manager in Newport to oversee compliance and conduct in motor finance. Candidates should have a background in retail banking or consumer credit, with skills in complaint handling and experience in regulatory obligations. This role offers a supportive environment and a comprehensive benefits package, including generous holiday allowance and pension contributions.

Benefits

Generous pension contribution

Annual performance-related bonus

30 days' holiday

Wellbeing initiatives

Flexible working arrangements

Qualifications

• Experience in motor finance is advantageous.
• Must have a strong understanding of regulatory obligations.
• Proven track record in a technical expert capacity.

Responsibilities

• Manage relationships with the Transport business.
• Oversee the implementation of a risk and control oversight plan.
• Support control owners in achieving compliance objectives.

Skills

Retail banking or consumer credit experience

Complaint handling expertise

Innovative and transformational thinking

Strong analytical skills

Ability to communicate clearly

Job description

Overview

The FCA is expected to consult on a motor finance redress scheme in October 2025 with the aim of providing clarity to consumers by 2026. As we stand up our response to this industry wide programme, we're looking for a Senior Manager to support the oversight of this work. You'll have a background in retail banking or consumer credit, with experience in complaint handling and redress schemes. You'll be innovative and transformational, collaborating with business leaders to identify new opportunities that better serve our customers. You'll analyse, investigate and oversee the Conduct & Compliance Risk & Control environment that supports the implementation of the second line of defence, ensuring good outcomes for customers.

Responsibilities

• Manage relationships with the Transport business and act as their Conduct & Compliance advisory business partner.
• Support the continuous monitoring and reporting of the Group's exposure relative to risk appetite, highlighting any significant deviations.
• Manage the development and implementation of a risk and control oversight plan to assess compliance with relevant laws and regulations.
• Support control owners and specialists to implement control measures designed to achieve the control objectives.
• Support risk and control owners to address control deficiencies, identify and implement remedial actions following operational risk events and breaches.
• Proven track record as a technical expert in relation to DISP, CONRED, COMP and Consumer Duty, able to provide credible advice and opinions on core compliance and regulatory obligations to support the business.
• Have a good understanding of the Financial Services Ombudsman and ability to advise upon strategic issues emerging that impact Group strategy.
• Demonstrate the ability to provide independent challenge to risk decisions. Interpret new regulation and threats with forethought to anticipate the impact of changes on the Group.
• Demonstrate the ability to support leadership and risk owners to make risk-based decisions consistent with risk appetite.
• Ability to drive clarity and action through written and verbal communication.
• Awareness and ability to provide compliance risk oversight to new technologies e.g. data analytics, machine learning and AI, to provide assurance on good customer outcomes.
• Specific experience in motor finance with understanding of the key factors that drive value for customers would also be very useful.

Our commitments

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop. Disability Confident

Qualifications

• Disability Confident: About Disability Confident. A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations the employer may limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
• The Risk team at Lloyds operates from 6 hub sites, Newport (moving to Cardiff in 2026), Bristol, London, Birmingham, Leeds and Edinburgh. The primary locations for this role are Newport and Bristol, but we are open to applications for any of our hub sites.
• We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
• We also offer a wide-ranging benefits package, which includes:
  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 30 days' holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies
• If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.