Senior Manager, Lodging Benefit & Partner Marketing

American Express; Greater London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading financial services company is seeking a Senior Manager for Lodging Benefit & Partner Marketing in Greater London. This role involves defining international marketing strategies for lodging partners, managing external communications, and developing effective marketing plans to enhance Card Member engagement. The ideal candidate will have extensive marketing experience, a degree in marketing, and strong analytical and project management skills. The position offers a competitive salary and benefits in a hybrid working model.

Benefits

Competitive base salaries

Bonus incentives

Comprehensive medical and dental benefits

Flexible working model

Generous paid parental leave

Free access to wellness centers

Career development opportunities

Qualifications

• Proven experience in partnerships, travel loyalty, or premium consumer marketing.
• Experience with partner management and relationship building.
• Ability to drive forward partnerships independently.

Responsibilities

• Define the International Partner Marketing strategy for lodging partners.
• Manage external partner communications and quarterly marketing reviews.
• Develop cross-channel marketing strategies for lodging benefits.

Skills

Extensive marketing experience

Strategic marketer

Ability to simplify complex messages

Analytical skills

Excellent organization and project management

Education

University Degree in marketing or equivalent

Job description

At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.

Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.

American Express entered the travel business in 1915 and today is one of the worlds largest luxury travel and lifestyle service networks. The Travel & Lifestyle Services (TLS) business provides exclusive access differentiated value extraordinary service and unrivaled expertise to premium Card Members seeking leisure or business travel as well as a variety of lifestyle services. The TLS COE (Center of Excellence) is tasked with uniting the travel and lifestyle benefits and strategic travel partner relationships globally to create structured and focused plans towards advanced Card Member engagement with Amex travel benefits and making membership an indisputable competitive advantage.

The Global Strategic Partnerships and Marketing (GPM) team within TLS / Amex Travel brings together the best travel partners in the world to create unparalleled value and unforgettable experiences across the travel journey - and amplifies this to Card Members wherever they are.

How will you make an impact in this role

The Senior Manager Lodging Benefit & Partner Marketing position is an exciting opportunity to lead the international marketing strategy for two flagship lodging benefits designed for our premium Card Members. This role will be responsible for elevating our strategic partners and benefits across marketing channels driving value for our critical external travel partners and deepening Card Member engagement with their lodging benefits. The successful candidate will be a strong marketer and innovator who is comfortable influencing internal partners and collaborating with external travel partners and who will bring a deep understanding of international markets and the ability to think broadly and strategically to shape market direction and guide execution through cross‑functional collaboration. This role requires excellent judgment analytical rigor and the ability to influence and align senior stakeholders to deliver on long‑term business objectives. Join a dynamic marketing organization and be part of a central team leading hotel benefit marketing strategy.

Key Responsibilities

Partner Marketing

Define the International Partner Marketing strategy for our lodging partners (2000 hotels) supporting the launch of marketing initiatives across TLS and Enterprise channels across the international markets.

• Manage external partner communication including consulting on marketing strategies to drive growth build / present quarterly marketing reviews to strategic lodging partners and evolve partner marketing reporting capabilities to effectively communicate the value of marketing.
• Provide thought leadership and partner with key internal stakeholders to unlock new opportunities and influence how our strategic partners and benefits show up in new channels.
• Partner with external agencies to support marketing workstreams.

Lodging Benefit Marketing Strategy

Develop cross‑channel marketing strategies for Amex Travels lodging benefits collaborating with enterprise teams.

• Lead annual strategic marketing planning budgeting and calendar development for marketing messaging.
• Design and develop a strategic high‑performing marketing and communications plans that drives Card Member engagement.
• Create and manage centralized marketing assets including toolkits to enable benefit marketing integration across the enterprise.
• Manage marketing governance process to ensure alignment with benefit positioning strategy and compliance / brand standards.
• Own curated international offers strategy collaborating closely with Lodging Strategic Partnerships team external lodging partners and cross‑functional partners across the enterprise.
• Collaborate with Digital Customer Experience team on uplifting of Card Member digital experiences to support benefit engagement and usage.
• Manage a direct report.

Minimum Qualifications

• Extensive marketing experience.
• University Degree (or equivalent) preferably in marketing.
• Strategic marketer and critical thinker able to articulate strategy to senior audiences and convert into clear actionable plans.
• Experienced in partnerships travel loyalty or premium consumer marketing.
• Demonstrated partner management experience and a growth mindset including a track record of success building / nurturing relationships with internal / external partners.
• Impactful and efficient communicator with ability to simplify complex messages into clear and actionable recommendations and confidently deliver to a variety of audiences.
• High level of motivation ability to act autonomously to drive forward partnerships strong work ethic with comfort working in a dynamic evolving and fast paced international team.
• Data‑driven mindset with strong analytical skills to synthesize insights and inform strategies.
• Excellent organization and project management skills and ability to prioritize and flawlessly manage multiple projects keen attention to detail and a track record of executional excellence.
• Proven ability to build strong relationships seamlessly collaborate and influence stakeholders in cross‑border environments and build followership.

Non‑considerations for sponsorship

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

Benefits

We back you with benefits that support your holistic well‑being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally :

• Competitive base salaries
• Bonus incentives
• Support for financial‑well‑being and retirement
• Comprehensive medical dental vision life insurance and disability benefits (depending on location)
• Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.

Required Experience: Senior Manager

Employment Type: Full‑Time

Department / Functional Area: Marketing

Experience: years

Vacancy: 1