Senior / Lead Insight Analyst (12 Month FTC)

Phoenix Court Group; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading flower delivery service in London is seeking a Senior Insight Analyst to provide analytical insights that drive data-informed decisions across marketing and commercial domains. The ideal candidate should possess strong SQL skills, problem-solving capabilities, and excellent communication skills. This position emphasizes collaboration with stakeholders to translate analytical findings into impactful business recommendations. The company offers a supportive culture and flexible working arrangements.

Benefits

Flexible working & work from abroad

25 days holiday + your birthday

Enhanced family leave

Workplace nursery scheme

Irresistible discounts

Qualifications

• Proficient in SQL with hands-on experience.
• Experience delivering insights to drive business decisions.
• Excellent communication skills & ability to work with multiple stakeholders.

Responsibilities

• Build relationships with marketing and commercial stakeholders.
• Translate complex findings into compelling narratives.
• Scope, shape and prioritise project briefs.

Skills

SQL proficiency

Problem solving

Critical thinking

Communication skills

Proactive teamwork

Tools

Tableau

Snowflake

DBT

Job description

Overview

Hi, we're Bloom & Wild. We don't just send flowers. We help our customers to care wildly. Caring wildly is celebrating the little things we all do for each other every day. Not just the big occasions. It's being there for the highs. Stepping up for the lows.

We care wildly about people and our planet. We are proud to be a certified B Corp — committed to making long-term positive change for our community, and the world around us.

Founded in 2013, our mission was to make sending and receiving flowers the joy that it should be, by harnessing technology, brand and letterbox delivery. We announced £75 million Series D funding in 2021 and that same year acquired bloomon in The Netherlands and Bergamotte in France. Together, we have fulfilled and delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe.

Now home to a family of 3 beautiful brands, we are driven by our vision to create the destination for making life a little more thoughtful and beautiful. We won’t stop at flowers and plants — starting with the Bloom & Wild brand, we’re expanding our gifting offering to other categories like cakes, candles and cocktails. This is part of our ambition to build Europe\'s direct to consumer gifting destination.

The Business Intelligence & Analytics & Wild Data is at the heart of how we Care Wildly at Bloom & Wild Group. Our BI & Analytics team empowers growth by transforming data into actionable insights and we’re passionate about understanding customer behavior and identifying opportunities to delight them even more. We leverage SQL, data visualisation, and rigorous experimentation and analysis to uncover trends, predict user needs, and test hypotheses. We believe data drives positive change and empowers informed decisions and we value collaboration, continuous learning, and a data-driven mindset.

What you'll be doing

We're open to hiring a Senior or Lead Insight Analyst (level based on experience). The majority of your role will be focused on analytical insight projects, but from time-to-time you will also be expected to work on reporting and foundational data projects. In this fast-paced environment, you'll play a crucial role in delivering insights and driving data-informed decisions across our marketing and commercial domains.

Responsibilities

• Build strong relationships with marketing and commercial stakeholders to understand their needs and prioritise projects that will deliver the greatest business value
• Translate complex analytical findings into compelling narratives for both technical and non-technical colleagues, ensuring insights are clearly communicated and understood
• You will scope, shape and prioritise project briefs, challenging stakeholders where necessary to ensure you are focusing on areas which will achieve the greatest impact and outputs which will deliver desired business value

• Lead a hypothesis-driven approach to answer critical business questions, such as:
• How profitable are our marketing initiatives (e.g. deeper discount strategies)?
• Which of our subscription customers are churning, and how can we predict & prevent this?
• How are our brand campaigns impacting our sales driving activity?
• What's the expected lifetime value of our subscription customers?
• Identify and articulate the most suitable analytical solutions to drive value, leveraging your SQL expertise for ad hoc analysis and exploration
• Proactively uncover opportunities to optimise marketing and commercial performance, and influence strategy with clear, actionable insights
• You are encouraged to explore and leverage AI tools to speed up your own analytical tasks

• Whilst the core focus of this role is on analytical insight, you will also be expected to create and maintain Tableau dashboards to enable self-serve capabilities for business stakeholders
• Develop robust, scalable, and well-documented data models using Snowflake & DBT to ensure data consistency and reliability across the organisation

Qualifications

• You'll love this role if you are:
• A strategic problem-solver: You're excited about using a hypothesis-led approach to get to the heart of business challenges and drive meaningful impact.
• A collaborative, influential partner: You enjoy building strong relationships with stakeholders and have a knack for translating complex data into clear, actionable insights for both technical and non-technical colleagues.
• An intellectually curious data advocate: You&aposre passionate about leveraging data to understand customer behavior, optimise marketing and commercial performance, and uncover new opportunities for growth.
• A proactive doer: You thrive in a dynamic, high-growth environment, are able to juggle multiple priorities, and proactively identify opportunities to deliver quick wins and value.

Getting hired

These are some of the skills and experience we think will enable success in this role. We're committed to building a team made up of different strengths, skills and experiences, so if you're excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we'd love to hear from you.

Must-haves

• Proficient in SQL with regular day to day hands-on experience
• Problem solving and critical thinking skills including debugging and QA-ing data models and output
• This role is suitable for someone who has analytical experience delivering insights to drive business decisions in either a commercial or marketing field
• Familiar with marketing & commercial KPIs such as: LTV, ROI/ROAS, CAC/CPA and conversion rate
• A proven track record (with examples) of driving business impact through actionable insights and recommendations
• Bloom & Wild Group is fast paced, so it is critical that you are able to proactively identify quick wins and make trade-offs while maintaining analytical best practice
• Excellent communication skills & ability to work with multiple stakeholders and cross-functional teams
• Proactive team member - you take ownership and get stuck in, and you're able to balance multiple projects and priorities
• Experience working in a fast paced E-commerce environment

Nice to haves

• Subscriptions and above the line marketing analytics experience are both a big plus
• Knowledge and experience of market mix modelling / MMM / econometrics
• Experience working in a high growth DTC/B2C company or subscriptions based product or services
• Hands on experience designing, building and maintaining dashboards in visualisation tools such as Tableau, Looker or Periscope

Diversity and inclusion

We know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers. We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team. Our champions community actively advances our culture of inclusion and belonging, which is organised around 8 pillars of diversity. These cross-business networks offer additional opportunities for connection, education, support and celebration, and ensure that inclusivity continues to be embedded in our ways of working.

Our ways of working

We really believe in the power of connection. For us that looks different depending on the team you work in. Some of our teams work together in person every day, whereas others may connect in person every quarter.

We also believe in flexibility that supports you, the work you do, and your team. How much you work from home and from our office depends on a balance of those needs, and you'll agree this with your manager.

Whether it's through a shared project, a learning and development opportunity, or an afterwork social - we trust our teams to make the right decisions (for them and us) about where and how they work each day.

We're big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day:

Lead change for good: we have the guts to try new things and step up to do what matters most

Think deeply, act swiftly : we make sure there's thoughtful rationale behind our approach and always act swiftly to implement ideas

Care wildly: we pour care and creativity into everything we do and pay attention to the things that make a difference

Stay open, be curious: we&aposre open about what we&aposre doing and why, and we welcome challenges from each other

Work that works for you

To care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day.

Our perks and benefits include:

Flexible working & work from abroad

25 days holiday + your birthday + flexible bank holidays, & option to buy additional holiday each year

1 Volunteering day each year

Enhanced family leave and a workplace nursery scheme

A flexible training framework for every stage of your career

Irresistible discounts on our products, blooms & subscriptions!

For more information on our perks & bens, please see

Getting hired

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