Senior Key Account Manager

Famly; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in customer relations is seeking a Senior Key Account Manager to oversee their top-tier accounts. This role involves managing complex partnerships while driving commercial growth and improving customer satisfaction. The ideal candidate will have a strong background in relationship management and strategic planning, with a proven ability to influence both clients and team practices. If you're looking to make a significant impact in a dynamic environment, this opportunity may be for you.

Qualifications

• Master of relationship management and growth.
• Solutions-focused and able to thrive in a fast-paced environment.

Responsibilities

• Lead our most valuable and complex accounts with an executive-level approach.
• Design and deliver long-term account strategies.

Job description

Job Description

Are you a strategic relationship builder who thrives at the intersection of commercial growth and deep customer partnership?

Do you want to not only own the most valuable accounts but also impact and influence internal practices and team members? Famly is looking for a Senior Key Account Manager to drive expansion, retention, and strategic influence across our top-tier accounts.

As a Senior Key Account Manager at Famly, you will operate at the highest level of strategic account ownership. You will take the lead on our largest and most complex partnerships, as well as mentor and support the development of other KAMs. Solutions-focused and positive, you thrive in a fast-paced environment - skilfully navigating opportunities to accelerate commercial growth and deepen customer love at every turn.

You’re not only a master of relationship management and growth - you’re also a driving force behind team excellence and customer-centric innovation.

What you’ll be doing

• Lead our most valuable and complex accounts with an executive-level approach. You'll build deep, multi-threaded relationships with senior stakeholders.
• Design and deliver long-term account strategies , driving expansion, retention, and strategic alignment.

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