Senior IT Technician | Milton Keynes University Hospital NHS Foundation Trust

Milton Keynes University Hospital NHS Foundation Trust; Milton Keynes; On-site; GBP 38,000 - 47,000; Full time

Job summary

A leading healthcare institution in Milton Keynes seeks an experienced Senior IT Technician to provide high-level IT support. Responsibilities include managing incidents, troubleshooting technical issues, and mentoring staff, with a focus on user-facing support. Ideal candidates will have a strong background in Microsoft products and ITIL practices. This role offers a competitive salary package and encourages flexible working arrangements.

Qualifications

• High level of IT literacy with Microsoft products.
• Ability to troubleshoot PC and application issues.
• Experience in ITIL led environments preferred.

Responsibilities

• Provide advanced quality technical support and problem resolution.
• Ownership management of IT incidents using Fresh Service.
• Support Trust applications and diagnose hardware issues.

Skills

IT literacy with Microsoft products

Troubleshooting skills

Knowledge of Service Management tools

Experience in ITIL environments

Tools

Freshservice

Remote Assistance tools

Job description

Overview

Senior IT Technician

IT Department

Band 6 £38,682 - £46,580 per annum + on call

Hours 37.5 hours per week, flexible, all MKUH roles will be considered for flexible working

A requirement has arisen to recruit an experienced Senior IT Technician for Milton Keynes Hospital.

As a Senior IT Technician, you will provide a high level of second line support, taking ownership of incidents and providing a high level of first time fix wherever possible or escalating accordingly. Also mentoring of existing staff, problem management, change management and looking at innovation and automation of systems, also project work. The role is predominantly user facing but also involves support via telephone, e-mail and the use of remote management software and includes out of hours on call duties.

This exciting opportunity necessitates the following technical abilities:

• A high level of IT literacy with Microsoft products - specifically Windows 10 & 11, Office 365, Active Directory, InTune and Microsoft Azure
• The ability to troubleshoot PC, Operating System and application related problems through to resolution
• Knowledge of Support Packages including Service Management tools (Freshservice) and Remote Access tools such as Remote Assistance, Quick Assist, Real VNC
• Experience of working in ITIL led environments would be a distinct advantage as would certification in MCDST

Please note that we are not able to offer sponsorship for this role.

Interview: w/c 13 October 2025

Responsibilities

To provide advanced quality technical support and problem-solving techniques, responsive and comprehensive desktop support service, incorporating support for all Trust staff as well as support and mentoring of IT support staff. All support activities are to be provided during the core operational hours of 08:00-17:00. The post holder will be required to provide support by visiting the user where necessary in order to provide timely resolution to logged incidents ensuring SLAs are met and typically exceeded. Other responsibilities include the management of the Trust’s IT assets, IT Security, Network administration, managing complex projects and ensuring the smooth operation of technical systems and processes.

Support operations:

• Ownership and management of IT incidents allocated to the engineer via Fresh Service. Manage the incident through the full lifecycle in line with ITIL standards.

Applications

The post holder will be expected to support a wide range of applications including but not limited to a Patient Administration System/Electronic Patient Record (PAS/EPR), Pathology System and a Radiology System through to an Office suite and internally developed applications. You’ll be expected to have, or develop, an understanding of these applications to a high level to provide excellent support for staff.

Hardware

The post holder will provide expert support for desktop PCs, printers, laptops, mobile devices and other peripherals. You will diagnose and repair or replace faulty equipment to ensure Trust staff can work effectively.

Documentation

The post holder will assist with the following activities: - Creation and ongoing maintenance of knowledge databases used within the group - Creation and ongoing maintenance of self-help documentation for Trust staff

Communication

Effective and timely communications are essential. Responsibilities include:

• Communicating the progress of logged incidents, problems and changes
• Assisting with communication to key stakeholders and system owners during major incidents

Service Improvement

The post holder will follow departmental and Trust SOPs, policies and procedures and provide feedback to ensure continual improvement of IT services.

Other

The post holder will have administrative access to a wide range of systems and will perform user administration tasks, including:

• Manage access to IT systems with strong authentication controls
• May travel to other sites to resolve issues where remote support is insufficient

Refer to the attached Job Description for further details. This advert closes on Monday 6 Oct 2025.

About Milton Keynes University Hospital

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. The hospital has a Good rating from the CQC and ongoing investment. We provide a wide range of services including emergency, maternity and paediatrics, with new facilities under development.

Visit our website for the latest news and opportunities at MKUH. For more about Milton Keynes, please visit the Visit Milton Keynes site.