Senior IT Technician

Proactive.IT Appointments Limited; Coulsdon; On-site; GBP 35,000 - 42,000; Full time

Job summary

A reputable education-focused organization in the United Kingdom is seeking a Senior IT Technician to support their established IT team. This hands-on role involves providing senior-level technical support, ensuring that all digital services operate reliably and securely. The successful candidate will work closely with the IT Manager and must have exceptional customer service skills, experience in Microsoft 365, and knowledge of server virtualisation and data security. This position is vital to enhance technology use in education.

Qualifications

• Demonstrable exceptional customer service and people skills.
• Strong documentation skills with clear, accurate technical guidance.
• Experience with Microsoft 365 administration.
• Knowledge of Active Directory, Group Policy, AD Federation Services.
• Ability to use Microsoft 365 tools in an educational context.
• Familiarity with SCCM, Intune, and Autopilot deployment.
• Proficient in server virtualization (VMware).
• Knowledge of data security best practices.
• Experience with MS Windows Server and Desktop operating systems.
• Fluency in written and spoken English.
• Ability to keep updated with educational technology trends.

Responsibilities

• Provide senior-level technical support across all areas.
• Ensure continuity and reliability of IT services.
• Comply with safeguarding, data protection, and cybersecurity legislation.
• Support the school community in the appropriate use of technology.
• Create and maintain high-quality technical documentation.
• Support classroom technology, including Microsoft 365 tools.
• Stay aware of educational priorities and emerging technologies.

Skills

Exceptional customer service and people skills

Strong documentation skills

Microsoft 365 administration

Active Directory (Azure AD and on-prem)

Microsoft 365 in the classroom

SCCM, Intune, Autopilot

Server virtualization (VMware)

Data and Cyber Security best practices

MS Windows Server and Desktop operating systems

Fluent written and spoken English

Awareness of educational technology trends

Job description

11391SJR
£35k – 42k per year

Senior IT Technician

We are working on behalf of a well-regarded organisation in the education sector to recruit an experienced Senior IT Technician to join their established IT team. This is a hands‑on, senior‑level role supporting a busy educational environment where technology plays a central role in day‑to‑day learning and operations.

The successful candidate will work closely with the IT Manager, ensuring that all digital and technology services across the school operate reliably, securely and in line with best practice.

Key Responsibilities

• Provide senior-level technical support across all areas
• Work closely with the IT Manager to ensure continuity and reliability of IT services
• Ensure all systems, services and IT support comply with safeguarding, data protection and cyber security legislation
• Support the school community in the effective and appropriate use of technology
• Create and maintain high-quality technical documentation for both IT staff and end users
• Support classroom technology, including Microsoft 365 tools used for teaching and learning
• Maintain a strong awareness of educational priorities, development plans and emerging technologies in education

Essential Skills & Experience

• Demonstrable exceptional customer service and people skills
• Strong documentation skills with the ability to produce clear, accurate technical guidance
• Microsoft 365 administration
• Active Directory (Azure AD and on‑prem), Group Policy, AD Federation Services
• Microsoft 365 use in the classroom (Teams, SharePoint)
• Microsoft deployment tools: SCCM, Intune, Autopilot
• Server virtualisation (VMware)
• Data and Cyber Security best practices
• MS Windows Server and Desktop operating systems
• Fluent, accurate written and spoken English
• Ability to stay up to date with educational technology trends and developments

If you are an experienced IT professional with a passion for education and delivering outstanding support, we would love to hear from you.

Senior IT Technician

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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