Senior IT Technician

Description This; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A higher education provider in Leeds is seeking an IT Technician to deliver high-quality face-to-face IT services. You will manage a team, support students and staff, and troubleshoot technical issues. The ideal candidate should possess strong knowledge of network infrastructure, experience in IT support, and excellent communication skills. This role offers a permanent contract with a range of perks including annual leave and pension benefits.

Benefits

25 days annual leave plus 8 public holidays

Workplace pension scheme

Tuition reimbursement for career development courses

Flexible benefits including Cycle to Work and Techscheme

Employee referral scheme with £500 award

Discretionary annual performance bonus

Qualifications

• Experience managing a team of Technicians.
• Excellent knowledge of network infrastructure and data privacy principles.
• Hands-on experience with installation of operating systems and software.

Responsibilities

• Provide a high quality IT service to students and staff.
• Raise, respond and allocate IT tickets within the Service Management system.
• Troubleshoot and diagnose problems, implementing corrective actions.

Skills

Network infrastructure knowledge

Data privacy principles

Installation of operating systems

IT support experience

Knowledge of MS Office 365

Verbal and written communication skills

Problem-solving skills

Education

CCNA or equivalent certification

CompTIA Security+ or equivalent certification

Microsoft Azure AI Fundamentals or equivalent

Tools

Service management systems

PC configuration tools

ITIL best practices

Job description

Department:IT

Location:Leeds

Type of Contract:Permanent/Full Time

About Us:GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.

Our Vision:Changing Lives through Education

The Role:To provide a high quality, face-to-face IT service to students and staff based on one of the GBS campuses. To provide senior technical support to ensure GBS systems function appropriately and support and guidance to your team of IT Technicians.

This role is not eligible for visa sponsorship!

What the Role Involves:

• Raise, respond and allocate IT tickets raised within the Service Management system, which can include:
• Set up and configuration of PC/laptop equipment with required operating systems, installing software and drivers where necessary.
• Aiding in the use of computer hardware and software provided by GBS.
• Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
• Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
• Be the first point of contact for IT Technicians to aid in troubleshooting, diagnosis of problems, implementation of corrective action procedures, and escalation to other technical resources as appropriate.
• To be able to perform tests and evaluations of new software and hardware.
• Ensure the maintenance of records/legs of loan equipment, repairs and fixes and maintenance schedules.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Providing general administration support, such as printing, filing, processing and collating information as required by the IT department.
• Travel between campuses may be required to support the needs of the department. Where required, printing and support for ID card production.

About You:

• Experience of managing a team of Technicians.
• Excellent knowledge of network infrastructure, internet security and data privacy principles (CCNA, CompTIA Security+, Microsoft Azure AI Fundamentals or equivalents).
• Hands-on experience with installation of operating systems and software, computer networks, network administration and network installation.
• Experience of providing IT support remotely (by phone, online chat) and in person.
• Knowledge of service management systems and ITIL best practice.
• Knowledge of technical management, information analysis and computer hardware/software systems.
• Knowledge of MS Office 365, Intune, Azure Active Directory, Azure App management, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring.
• Knowledge of implementing, configuring, and testing solutions.
• Excellent verbal and written communication skills and stakeholder management
• High degree of problem solving skills

What We Offer:

• 25 days annual leave, plus 8 public holidays
• 1-day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Perks@Work discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus

“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”

— Barbara Vargas (Professional Services Employee)

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.