Senior IT Systems Engineer: Service Desk Escalation Lead

Alexander Mae (Bristol); Bristol; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading recruitment agency is looking for a Senior IT Systems Engineer to support clients' managed IT services. This role focuses on the service desk, addressing technical issues and mentoring staff. Responsibilities include acting as a primary technical lead and managing support tickets. Ideal candidates should possess a broad skill set in IT support, vulnerability management, and technical training. This is an excellent opportunity for those looking to enhance their career in an evolving work environment.

Qualifications

• Broad skill set required for escalation point on the service desk.
• Experience in technical support and service desk operations.

Responsibilities

• Acting as a technical escalation point to the IT service desk.
• Provide pre-sales technical support.
• Complete business as usual activities like vulnerability management.
• Act as primary technical lead and mentor members of the desk.

Skills

Technical escalation point

Pre-sales technical support

Vulnerability management

Patching

Backend systems troubleshooting

Training and mentoring

Job description

A leading recruitment agency is looking for a Senior IT Systems Engineer to support clients' managed IT services. This role focuses on the service desk, addressing technical issues and mentoring staff. Responsibilities include acting as a primary technical lead and managing support tickets. Ideal candidates should possess a broad skill set in IT support, vulnerability management, and technical training. This is an excellent opportunity for those looking to enhance their career in an evolving work environment.