Senior IT Support Engineer

Adria Solutions; Lancashire; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A reputable organisation in Manchester City Centre is seeking a Senior IT Support Engineer with extensive experience in IT support to enhance their operations. The role offers a competitive salary and the chance to work on strategic IT initiatives. Ideal candidates will have strong problem-solving skills and experience managing technical challenges. Flexibility for remote working is available.

Benefits

Competitive salary package

Flexibility for remote working

Significant impact opportunities

Qualifications

• 3-5 years' experience in a senior IT support role.
• Strong knowledge of VMware ESXi.
• Experience working with external suppliers.

Responsibilities

• Provide senior-level IT support across multiple remote branches.
• Take ownership of complex technical issues.
• Collaborate with external suppliers and managed service providers.

Skills

Senior IT support experience

VMware ESXi knowledge

Microsoft technologies proficiency

Firewall configuration skills

Problem-solving skills

Tools

Exchange

Active Directory

Office Suite

Job description

Senior IT Support Engineer - Manchester City Centre - £40-50K

Our client is a well-established organisation with a long history of providing valuable products and services to its customers. They are now looking for an experienced Senior IT Support Engineer to join their central office team in Manchester City Centre. This is a fantastic opportunity for a motivated IT professional to take on a role with both hands-on technical responsibilities and the chance to contribute to strategic IT initiatives.

Key Responsibilities

• Provide senior-level IT support across HQ and over 100 remote branches across the UK.
• Take ownership of complex technical issues and ensure timely resolution.
• Work closely with business stakeholders to deliver effective technical solutions aligned with wider objectives.
• Contribute to shaping the organisation\'s infrastructure and technology roadmap.
• Mentor and support junior IT team members in their professional development.
• Collaborate with external suppliers, outsourced development teams, and managed service providers.
• Maintain and upgrade the IT estate to ensure systems remain secure, reliable, and up to date.
• Support IT projects from planning through to delivery, ensuring regular updates to stakeholders.
• Assist with IT budget monitoring and identify opportunities for cost optimisation.
• Proactively identify and mitigate IT-related risks across the organisation.

Technical Skills Required

• 3-5 years\' experience in a senior IT support role.
• Strong knowledge of VMware ESXi.
• Experience working with external suppliers (MSPs, outsourced developers, data centres).
• Proficiency with Microsoft technologies: Exchange, Active Directory, and Office Suite.
• Firewall configuration and maintenance skills.

Beneficial Knowledge

• Microsoft development technologies (C#, .NET).
• SQL Server, including T-SQL.
• Cortex XDR antivirus.
• Omnissa Horizon.
• Veeam Data Backup.
• VLANs, DNS, and networking.
• IIS and related web technologies.

Ideal Candidate

• A confident communicator able to explain technical concepts clearly to non-technical colleagues.
• Strong problem-solving skills with the ability to take ownership of challenges.
• A natural mentor who enjoys supporting the growth of junior colleagues.
• Proactive and enthusiastic about introducing innovative technologies to improve business performance.

The Benefits

• Competitive salary package.
• Office-based role with flexibility for remote working.
• Opportunity to make a significant impact within a stable and forward-looking organisation.

Interested? Please click Apply Now!