Senior IT Service Delivery Analyst

Radius Limited; Crewe; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading technology company in Crewe is seeking a professional for IT Service Delivery. This role includes improving service efficiency, managing IT contracts, and overseeing asset management operations. Ideal candidates will have experience in IT service delivery and vendor relations, along with an ITIL v4 certification. The role offers various employee benefits, including pensions, life assurance, and a cycle to work scheme, promoting a supportive work environment.

Benefits

Pension

Life assurance

Employee fuel card scheme

Electric Vehicle scheme

Employee assistance programme

Wellness and healthcare assistance

Cycle to work scheme

Free breakfast daily in the office

Qualifications

• Proven experience with IT service delivery and IT asset management.
• Passionate about IT Service Delivery and eager to learn.
• Excellent communication skills both written and verbal.

Responsibilities

• Support with IT service delivery improvements.
• Manage IT contracts and monitor supplier performance.
• Maintain a central software licence register for compliance.

Skills

IT service delivery

IT asset management

IT procurement/licence management

Vendor relationship management

Organisational skills

Communication skills

Education

ITIL v4 Foundation certification

Tools

ITSM tools

Asset databases

Licence tracking systems

Job description

Overview

be... Work closely with the Service Delivery Manager to identify and drive service improvements, to ensure effective IT service delivery. Act as a liaison between end-users and IT teams to ensure effective communication and excellent customer service, ensuring that IT services meet or exceed expectations. Support adherence to internal controls and compliance requirements. Manage IT contracts, tracking key dates, terms and service levels. Liaise with suppliers and vendors, resolving issues and monitoring performance. Analyse supplier performance, identifying and addressing issues and performance improvement opportunities where required. Maintain and update a central software licence register, to ensure compliance and timely renewals. Perform licence audits, ensuring accurate data is collected and submitted for timely renewals. Monitor licence usage and identify opportunities for optimisation and cost savings. Maintain an accurate internal IT asset register, including ownership, location and lifecycle status. Coordinate the return, redistribution and overall stock control of IT hardware. Conduct IT asset audits and ensure adherence to internal policies and procedures. What do we expect of you?

Responsibilities

• Support with IT service delivery improvements and liaise between end-users and IT teams to ensure effective communication and customer service.
• Ensure IT services meet or exceed expectations and support adherence to internal controls and compliance requirements.
• Manage IT contracts, tracking key dates, terms and service levels; liaise with suppliers and vendors and monitor performance.
• Analyse supplier performance and address issues and opportunities for improvement.
• Maintain and update a central software licence register to ensure compliance and timely renewals; perform licence audits and ensure data is accurate for renewals.
• Monitor licence usage and identify opportunities for optimisation and cost savings.
• Maintain an internal IT asset register (ownership, location, lifecycle status) and coordinate return, redistribution and stock control of IT hardware.
• Conduct IT asset audits and ensure adherence to internal policies and procedures.

Qualifications

• Proven experience with IT service delivery, IT asset management or IT procurement/licence management.
• Eager to learn and passionate about IT Service Delivery with the desire to succeed in a rapidly changing environment.
• ITIL v4 Foundation certification.
• Working knowledge of ITSM tools, asset databases and/or licence tracking systems.
• Experience managing vendor relationships and overseeing contract agreements.
• Excellent communication skills both written and verbal.
• Strong organisational and multitasking skills with a keen attention to detail.

Benefits

• Pension
• Life assurance
• Employee fuel card scheme
• Electric Vehicle scheme
• Employee assistance programme
• Wellness and healthcare assistance via Help@Hand by Unum
• Cycle to work scheme
• Free breakfast daily in the office

Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.